Rachel Barnes
Fresno,CA
Summary
Experienced administrative professional offering over 10 years of office support experience and a Bachelor of Arts in Communications. Skilled in records management, conflict resolution, scheduling, and front office operations. Dedicated to providing exceptional support to students, families, and staff while fostering a positive and organized school environment focused on student success and academic excellence.
Overview
2027
2027
years of professional experience
Work History
Student Activity Specialist 1
Clovis Unified School District, Riverview Elementary
Fresno, CA
09.2025 - Current
- Managed all registration and attendance processes and data reporting for students, ensuring accuracy and compliance with school policies.
- Maintained and updated student records throughout the school year, including withdrawals, transfers, and status changes.
- Processed student grades and prepared distribution of report cards.
- Collaborated with administration, students, and families to address chronic absenteeism by providing support, resources, and attendance intervention strategies.
- Maintained student class schedules and assisted with the creation and management of the school master schedule
- Responded to parent concerns and helped facilitate conflict resolution and escalated issues accordingly.
- Managed front office operations, including answering calls, greeting visitors, and providing administrative support.
Guest Relations- Patient Liaison
Houston Methodist Hospital
Sugar Land, Tx
2023 - 2025
- Provided support and resolution for patient and family concerns, ensuring compassionate communication and service satisfaction.
- Collaborated with leadership and clinical teams to address grievances, policy issues, and end-of-life care resources.
- Conducted patient interviews, explained hospital services, and facilitated understanding of hospital procedures.
- Documented patient interactions and complaints; coordinated follow-up actions to resolve service barriers and improve quality.
- Contributed to departmental projects, cost-effective operations, and process improvements while pursuing professional growth.
Lead Attendance Clerk – First Colony Middle School
Fort Bend Independent School District
Sugar Land, TX
01.2020 - 01.2023
- Process and maintain student attendance records.
- Liaison between TEA and campus for funding purposes/attendance records.
- Generate reports and percentages to monitor necessary trends in both students and teachers.
- Data analysis in Skyward (SIS) database.
- Assist in conflict resolution between parents and school issues.
- Assist other personnel in clerical and customer service tasks.
- Initiate training sessions for staff which has contributed to increased efficiency among teams.
Administrative Assistant – First Colony Middle School
Fort Bend Independent School District
Sugar Land, TX
01.2019 - 01.2020
- Supported Associate Principal in all tasks, including calendars, meetings and parent communication.
- Conflict resolution- assisted in resolving concerns between parents and administrator.
- Organized and scheduled substitutes for all employees.
- Supervised maintenance orders for the school and building rentals.
- Assisted with discipline communication between students and parents.
- Maintained school-wide calendars and handled parent engagement.
Lead Verification Specialist
THINK Specialists for Kids
Katy, TX
01.2018 - 01.2019
- Managed insurance verification and billing for 200+ patients.
- Delivered excellent patient and parent support through phone and front-office communication.
Administrative Assistant/Company Spokesperson
Resource Lenders
Fresno, CA
01.2009 - 01.2018
- Led internal communications, scheduling, and client relations.
- Featured as spokesperson in regional TV commercials, Enhancing brand visibility to the community.
Education
Bachelor of Science - Communications
California State University At Fresno
Fresno2009
Skills
- Proficient in Microsoft Office, Aequitas, Skyward, Schoology, Eclinical Works, and Epic
- Strong written/verbal communication and leadership skills
- Customer Service
- Conflict Resolution
- Data Entry
- Time Management
Timeline
Student Activity Specialist 1
Clovis Unified School District, Riverview Elementary
09.2025 - Current
Lead Attendance Clerk – First Colony Middle School
Fort Bend Independent School District
01.2020 - 01.2023
Administrative Assistant – First Colony Middle School
Fort Bend Independent School District
01.2019 - 01.2020
Lead Verification Specialist
THINK Specialists for Kids
01.2018 - 01.2019
Administrative Assistant/Company Spokesperson
Resource Lenders
01.2009 - 01.2018
Guest Relations- Patient Liaison
Houston Methodist Hospital
2023 - 2025
Bachelor of Science - Communications
California State University At Fresno