Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Barno

Tampa

Summary

Results-driven Retail Merchandise Manager with a strong background in team leadership, inventory management, and customer experience optimization. Ranked #16 company-wide for credit card sign-ups and recognized for improving customer satisfaction through employee training. Passionate about driving sales, developing high-performing teams, and enhancing operational efficiency in fast-paced retail environments.

Overview

7
7
years of professional experience

Work History

Merchandise Manager

Ulta Beauty
01.2023 - Current
  • Strategically plan and oversee shipment and replenishment processes, optimizing inventory flow and increasing operational efficiency
  • Develop and execute markdown and pricing strategies based on market trends, driving an increase in sales and profitability
  • Coach and mentor associates on customer loyalty initiatives and credit programs, improving customer retention
  • Manage workforce scheduling and timekeeping, ensuring optimal staffing levels and labor efficiency
  • Enhance customer experience by implementing personalized service strategies, leading to an increase in satisfaction scores

Lead Cashier

Ulta Beauty
01.2022 - 01.2023
  • Provided operational support to salon staff, streamlining daily functions for improved efficiency
  • Trained employees in guest servicing, leading to an increase in customer satisfaction reviews
  • Delivered personalized guest assistance, achieving a #16 ranking company-wide for securing store credit card sign-ups

Lash Technician

Amazing Lash Studio
01.2020 - 01.2021
  • Performed customized lash and brow services, ensuring high client satisfaction and repeat business
  • Recommended and sold at-home care products, boosting retail sales and customer engagement

Store Manager

Bahama Buck’s
01.2018 - 01.2019
  • Delivered high-quality customer service, increasing customer retention and positive feedback
  • Oversaw store operations, optimizing labor allocation, boosting sales, and reducing inventory waste
  • Developed and managed employee schedules and promotion assessments, improving team performance

Education

Esthetics License -

Summit Salon Academy
01.2020

Skills

  • Retail Operations & Inventory Management
  • Sales & Profitability Growth
  • Customer Service Excellence
  • Employee Training & Leadership
  • Workforce Scheduling & Team Development
  • POS Systems & Merchandising Strategies

Timeline

Merchandise Manager

Ulta Beauty
01.2023 - Current

Lead Cashier

Ulta Beauty
01.2022 - 01.2023

Lash Technician

Amazing Lash Studio
01.2020 - 01.2021

Store Manager

Bahama Buck’s
01.2018 - 01.2019

Esthetics License -

Summit Salon Academy

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