Rachel Batson
Experience Customer Service Specialist and Manager
Brocton
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
26
26
years of professional experience
Work History
Service Lead
Big Lots Stores, Inc.
Dunkirk
05.1999 - 02.2025
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
- Identified needs of customers promptly and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
Education
High School Diploma -
Westfield Academy And Central School
Westfield, NY05-1997
Skills
- Customer service
- Problem solving
- Team collaboration
- Task prioritization
- Service management
- Conflict resolution
- Data entry
- Clerical support
- Computer skills
- Written communication
- Problem resolution
Languages
ASL
Limited
References
References available upon request.
Timeline
Service Lead
Big Lots Stores, Inc.
05.1999 - 02.2025
High School Diploma -
Westfield Academy And Central School
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