RAUL MORENO
McAllen,TX
Summary
Multifaceted Service Lead with proven customer service expertise, strong attention to detail and superior work ethic, especially within a team. Proficient in supporting customer service teams by addressing escalated issues and assisting with troubleshooting. Talented trainer and mentor with performance-oriented mindset.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Service Lead
H-E-B
07.2020 - Current
- Assessed individual performance regularly against established metrics and provided constructive feedback accordingly
- Suggested changes to standard operational and working practices, providing leadership needed to develop and implement continuous improvements
- Provided guidance to the team on best practices for completing tasks efficiently and accurately
- Implemented incentive programs to motivate team members
- Collaborated with functional groups and leadership to evaluate, prioritize, plan, and execute new projects.
Safety Champion
H-E-B
08.2023 - Current
- Developed safety protocols and procedures to ensure a safe working environment
- Verified compliance with OSHA and other government safety regulations
- Performed daily inspections of facilities to detect unsafe conditions or violations
- Maintained accurate records of safety inspections, incidents, tests, and investigations
- Educated staff members on proper use of personal protective equipment.
Diversity Champion
H-E-B
04.2023 - Current
- Managed the recruitment process, developing strategies to attract diverse talent and facilitate inclusion
- Collaborated with external organizations to promote workforce diversity initiatives
- Developed and implemented diversity initiatives to increase employee engagement and workplace satisfaction.
Education
BBA - Business Management
The University of Texas Rio Grande Valley
Edinburg, TX05.2025
High School Diploma -
McAllen High School
05.2021
Skills
- Customer Service
- Safe Food Handling
- Order Management
- Fast and Efficient Service Worker
- Reliable and Punctual
- Point of Sale (POS) System Operation
- Organized Multi-Tasker
- Money Handling
- Customer Response
Certification
Alcohol seller's License
Contact - Skills
- Customer Inquiries
- Customer Care
- Staff Meetings
- Inventory Control Processes
- Maintaining Clean Work Areas
- Service Standard Compliance
- Efficient Service
- Employee Guidance
Timeline
Safety Champion
H-E-B
08.2023 - Current
Diversity Champion
H-E-B
04.2023 - Current
Service Lead
H-E-B
07.2020 - Current
BBA - Business Management
The University of Texas Rio Grande Valley
High School Diploma -
McAllen High School
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