Rachel Beatty
Mayer,AZ
Summary
Seasoned customer service expert with 20+ years in high-pressure settings. Proficient in conflict resolution and CRM software, with strong multi-channel communication skills. Track record of improving support efficiency and boosting customer loyalty.
Overview
16
16
years of professional experience
Work History
Scale House Operator
Custom Landscape Materials
Peoria, Az
04.2025 - Current
- Assisted in resolving discrepancies between inventory records and actual shipment weights.
- Checked all outgoing loads for accuracy against customer orders.
- Communicated with truck drivers to coordinate loading and unloading schedules.
- Trained new employees on company procedures and operational workflows.
Accounts Payable Clerk
West Valley Rock dba Custom Landscape Materials
Buckeye, Az
01.2024 - 04.2025
- Processed vendor invoices for timely payment and recordkeeping.
- Assisted in reconciling accounts payable statements with monthly financial reports.
- Collaborated with suppliers to resolve discrepancies in billing and payments.
- Maintained accounts payable files and records in an organized manner.
Scale House Operator
Custom Landscape Materials
Buckeye, Az
04.2022 - 01.2024
- Communicated with truck drivers to coordinate loading and unloading schedules.
- Collaborated with team members to improve operational efficiency and workflow.
- Provided customer service by addressing inquiries related to materials and services.
- Greeted customers, directed haulers and answered questions accurately.
Medical Administrative Sr. Representative
Cigna Medical Group
Phoenix, Arizona
11.2020 - 08.2022
- Coordinated with healthcare providers to streamline patient care processes.
- Managed complex case inquiries and resolved issues efficiently.
- Ensured compliance with industry regulations regarding customer service standards.
- Maintained up-to-date knowledge of products, services, pricing plans, promotions.
Sr. Pharmacy Service Associate
Cigna Healthcare
Phoenix, Arizona
05.2010 - 11.2020
- Handled customer inquiries, providing excellent service and support.
- Provided excellent customer service by addressing customer concerns in a timely manner.
- Complied with state laws governing the dispensing of controlled substances.
- Performed clerical duties such as filing paperwork and answering telephones.
Education
High School Diploma -
Ironwood High School
Glendale, Az05-1992
Skills
- Effective communication
- Microsoft office
- Data entry
- Customer relationship management
- Attention to detail
- Conflict resolution
- Time management
Timeline
Scale House Operator
Custom Landscape Materials
04.2025 - Current
Accounts Payable Clerk
West Valley Rock dba Custom Landscape Materials
01.2024 - 04.2025
Scale House Operator
Custom Landscape Materials
04.2022 - 01.2024
Medical Administrative Sr. Representative
Cigna Medical Group
11.2020 - 08.2022
Sr. Pharmacy Service Associate
Cigna Healthcare
05.2010 - 11.2020
High School Diploma -
Ironwood High School