Rachel Beaty
Machesney Park,IL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in multiple industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Paralegal/Legal Assistant
Barrick, Switzer, Long, Balsley and Van Evera, LLP
Rockford, IL
06.2018 - Current
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Scheduled appointments, court appearances and zoom meetings for multiple attorneys.
- Input time, initiated billing statements and managed payables.
Night Operations Coordinator
Landstar
Rockford, IL
11.2021 - 05.2022
- Coordinated dispatch of road service and additional drivers/equipment
- Ensuring prompt handling of inbound calls to reduce on-hold wait times.
- Fostered positive relationships with customers by implementing forward-thinking strategies that met their needs and resolved issues.
Paralegal/Office Manager
Krause Donovan
Oregon, WI
07.2016 - 03.2018
- Conducted detailed client intakes and entered information into company database.
- Prepared legal briefs, motions and pleadings.
- Managed billable hour tracking, payroll, client invoicing and schedules for firm.
Owner/Operator
U.S. Closeouts LLC
Roscoe, IL
12.2012 - 02.2015
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Education
Some College (No Degree) - Business Management
University of Phoenix
Tempe, AZSkills
- Strategic & Business planning
- Customer Relations
- Staff Management
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Microsoft Outlook, Word and Excel
- Training and Development
- Schedule Coordination
- Operational Efficiency
- Risk Assessment
- Problem-solving aptitude
Timeline
Night Operations Coordinator
Landstar
11.2021 - 05.2022
Paralegal/Legal Assistant
Barrick, Switzer, Long, Balsley and Van Evera, LLP
06.2018 - Current
Paralegal/Office Manager
Krause Donovan
07.2016 - 03.2018
Owner/Operator
U.S. Closeouts LLC
12.2012 - 02.2015
Some College (No Degree) - Business Management
University of Phoenix
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