Rachel Bennett
Evansville,IN
Summary
Dynamic professional with a proven track record in client relationships, staff training, and conflict resolution. Committed to enhancing client satisfaction and team performance through effective communication, creating a positive environment, and hands on problem-solving.
Overview
19
19
years of professional experience
Work History
Director of Catering/General Manager
Qdoba
Evansville, Indiana
09.2024 - Current
- Cultivated client relationships to tailor catering solutions that met specific needs.
- Educated team members on service standards and best practices to enhance guest experiences.
- Collaborated with marketing to promote catering services effectively.
- Supervised catering team to enhance service quality and customer satisfaction.
- Coordinated events by managing logistics and vendor communication effectively.
General Manager
Pizza Depot
Evansville, IN
11.2023 - 09.2024
- Resolved customer complaints swiftly, ensuring high quality standards of service delivery.
- Trained and mentored staff on customer service and food safety protocols, enhancing team competency.
- Developed marketing strategies to enhance customer engagement.
- Fostered a positive team environment through effective communication.
Sales Development Associate
SelectQuote
Evansville, IN
01.2023 - 09.2023
- Conducted outbound calls to engage potential clients and qualify leads.
- Conducted training sessions on sales processes and best practices for internal team members to enhance team effectiveness.
- Engaged customers in conversation using strong verbal skills to identify needs and requirements.
- Documented outreach calls and follow-up contacts in CRM system to establish record of interactions.
- Maintained detailed records of customer communications and feedback in the system to support follow-up strategies.
Registered Behavioral Therapist
Hopebridge Autism Therapy Center
Newburgh, Indiana
08.2020 - 09.2021
- Conducted one-on-one therapy sessions for children with autism, fostering development of verbal, communication, behavioral, and social skills to support healthy lifestyles.
- Monitored client progress and documented behavioral changes to inform treatment adjustments.
- Implemented individualized treatment plans for children with autism.
- Established positive learning environments that facilitated exploration, play, and discovery of new concepts.
Customer Service Representative
AT&T Mobility
Evansville, IN
10.2007 - 05.2011
- Resolved customer complaints by employing effective communication and problem-solving techniques, enhancing customer satisfaction.
- Documented customer interactions in the CRM system accurately.
- Trained new staff on customer service protocols and systems, ensuring consistent service quality and adherence to company standards.
- Maintained knowledge of industry trends and company policies for optimal support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
Education
High School Diploma -
Central High School
Evansville05-2006
Some College (No Degree) - General Studies
University of Southern Indiana
Evansville, INSkills
- Conflict resolution
- Effective communication
- Problem solving
- Active listening
- High-energy attitude
- Confidentiality practice
- Customer complaint resolution
- Logistics coordination
- Team leadership
- Client engagement
- Empathy and patience
- Staff education and training
- Client progress tracking
- Service standard compliance
- Information security
- Technical support
Timeline
Director of Catering/General Manager
Qdoba
09.2024 - Current
General Manager
Pizza Depot
11.2023 - 09.2024
Sales Development Associate
SelectQuote
01.2023 - 09.2023
Registered Behavioral Therapist
Hopebridge Autism Therapy Center
08.2020 - 09.2021
Customer Service Representative
AT&T Mobility
10.2007 - 05.2011
High School Diploma -
Central High School
Some College (No Degree) - General Studies
University of Southern Indiana