Rachel Bilyeu
San Angelo,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
22
22
years of professional experience
Work History
Skills Trainer II
MHMR Of The Concho Valley
09.2020 - 09.2022
- Greeted clients with smile and provided friendly service to professionally handle every need.
- Received and reconciled inbound calls with varying clients problems regarding payments, medication refills, and service based questions.
- Determined clients needs via interview and created a treatment plan by listening to client problems.
- Delivered virtual and in-person skills training to clients for mental health, relationships, and a variety life skills.
- Provided recommendations to community resources.
- Set positive example for clients, guardians, and fellow employees by providing high-quality, efficient service.
- Documented client progress in confidential files.
- Maintained current knowledge of all team position requirements.
- Mentored junior employees to improve performance and client services.
- Monitored client progress and provided feedback to families and treatment team members.
- Collaborated with medical and clinical personnel to coordinate and implement client services.
Title Clerk
Tom Green County Registration And Title Office
07.2013 - 08.2017
- Communicated with customers to resolve common title issues.
- Responded to in-person and telephone requests for information from general public.
- Organized and prepared tax and title documents to transfer ownership of property.
- Received and processed paperwork for titles, new/custom license plates, registration renewals, and handicapped placards.
- Performed routine data entry or document management.
- Calculated and remitted state sales tax, service, and other charges.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Stayed up-to-date on Texas laws and licensing requirements to complete accurate and efficient reviews.
Juvenile Probation Officer
Tom Green County Juvenile Probation
10.2005 - 06.2012
- Completed standard administrative assistant tasks, in/out-bound calls, data entry, emails, copy, scanning, and fax functions, etc.
- Provided regular phone and in-person problem solving contacts with administration, community organizations, and families.
- Screened offender referrals and completed intake interviews and paperwork.
- Verified social and legal history information of individual probationers.
- Collaborated with police detectives, child welfare organizations and district attorneys to resolve cases and protect juvenile individuals.
- Maintained organized offender records and documentation in compliance with department and legal standards.
- Evaluated juveniles on probation to determine best course of rehabilitation and referred to necessary community resources.
- Wrote progress reports and testified under oath at court hearings.
Shift Manager
Hollywood Video
05.2000 - 09.2005
- Received regular in-bound calls to answer customers questions and solve problems.
- Exercised composure under pressure and in escalated customer service scenarios.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Adhered to company standards and compliance requirements for operations.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Trained and mentored new employees to maximize team performance.
- Reviewed documentation such as receipts and invoices for accuracy and compliance.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Coordinated merchandising, promoted new products and increased brand awareness.
- Created and implemented strategies for improving operational efficiency and accuracy.
Education
Master of Science - Psychology
Angelo State University
San Angelo, TX12.2019
Bachelor of Arts - Psychology
Angelo State University
San Angelo, TX08.2005
Skills
- Customer Service
- Active Listening
- Conflict Resolution
- Account Management
- Computer Proficiency
- Critical Thinking
- Professional Telephone Demeanor
- Problem-Solving Ability
Accomplishments
- Achieved Employee of the Month at MHMR for outstanding client services and dedication to Skills Training Program improvement.
- Completed a year of volunteer work with the Tom Green County Sheriff’s Department Crisis Intervention Unit.
Additional Information
I have always enjoyed helping people and have looked for employment that somehow involved customer service. I moved into the counseling field due to my love of helping people but have found my greatest enjoyment though employment was at Hollywood Video and the Vehicle Registration Office. I love helping people with everyday life needs and problems like paying bills and answering questions in a manner that brightens someone's day. So I plan to move my career fully into a customer service direction hence forth.
Timeline
Skills Trainer II
MHMR Of The Concho Valley
09.2020 - 09.2022
Title Clerk
Tom Green County Registration And Title Office
07.2013 - 08.2017
Juvenile Probation Officer
Tom Green County Juvenile Probation
10.2005 - 06.2012
Shift Manager
Hollywood Video
05.2000 - 09.2005
Master of Science - Psychology
Angelo State University
Bachelor of Arts - Psychology
Angelo State University
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