Open To Work
Rachel Bodensky
NC
Work Preference
Summary
Detail-oriented professional skilled in managing complex billing inquiries and ensuring compliance with healthcare regulations. Adept at utilizing Epic Health Systems to maintain accurate patient records and facilitate seamless communication between patients and healthcare providers. Demonstrated ability to analyze data and improve quality assurance processes within medical office settings.
Overview
20
20
years of professional experience
Work History
Quality Auditor/Patient Service Representative
Liveops
10.2021 - 01.2024
- Handled patient calls and assisted with cancer screening tests for laboratory client, ensuring timely communication of important health information.
- Demonstrated proficiency in Epic software
- Updated patient insurance information in the system
- Gathered information to help generate Explanation of Benefits (EOBs) for patients
- Facilitated delivery of lab results to patients, ensuring they received critical health information promptly.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Completed and safeguarded medical records, securing patient information to maintain confidentiality.
Call-Center Representative
Convergys
11.2010 - 05.2011
- Sold internet and television packages/upgrades to enhance customer experience and meet individual needs
- Handled escalated customer service concerns to resolve issues and strengthen customer loyalty
- Answering phones and handling customer's high-speed internet needs
- Documented customer interactions during calls to ensure accurate records and follow-up
- Handling multi-line phone system with headset
- Updated customer accounts, addresses and contact information within call management databases.
Laboratory Assistant
East Carolina University
01.2007 - 01.2008
- Compiled and analyzed data in MS Excel pivot tables to support research findings.
- Cleaned, maintained, and calibrated laboratory and field equipment to ensure operational precision.
- Weighed and measured fish samples
- Identified fish from formalin solution
- Worked on research team for weighing, measuring, and identifying plants
- Prepared plants for growth by potting them in the greenhouse.
- Maintained detailed experiment logs and updated databases, ensuring accuracy of recorded data.
Pharmacy Assistant
Eckerd Pharmacy
01.2004 - 01.2007
- Delivered quality care to customers through close collaboration with pharmacist.
- Ordered drugs and processed prescriptions while effectively communicating with insurance companies and maintaining accurate patient insurance records.
- Flagged potential side effects and allergies to prescribed medications for patients.
- Entered customer, payment, and inventory information into system, ensuring data accuracy for pharmacy operations.
- Prepared medication labels with item name and quantity.
- Updated and submitted documentation for insurance, store and liability purposes.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Maintained pharmacy counter and related areas in clean, neat and organized fashion.
- Trained new pharmacy staff in procedures and customer service standards.
- Responded to telephone inquiries, providing timely information on order status, store hours, and pharmacy procedures to enhance customer service.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Oversaw drive-thru service to enhance customer experience.
Education
Master's Degree - Health Administration
Capella University
Minneapolis, MN06-2027
Associate of Science - Medical Office Administration
Pitt County Community College
Winterville, NC01-2012
Bachelor of Science - Biology
East Carolina University
Greenville12-2008
Skills
- Data entry and maintenance
- Customer data confidentiality
- Complaint resolution
- Epic Health Systems proficiency
- EOB knowledge
- Auditing
- Brand and identity promotion
- Relationship building
- Team collaboration
- Health administration
- Patient care
- Quality assurance
- Epic charting
- Data analysis
- Medical records management
- Regulatory compliance
- QA reporting
- Conformance assessment
- Process implementation
- Root-cause analysis
- QA planning
- Test strategy formulation
- Requirements analysis
- Call monitoring
- Technology research
- Protocol validation
- Deductive reasoning
- Methodology integration
- Quality process mastery
- Database testing proficiency
- Project management
Timeline
Quality Auditor/Patient Service Representative
Liveops
10.2021 - 01.2024
Call-Center Representative
Convergys
11.2010 - 05.2011
Laboratory Assistant
East Carolina University
01.2007 - 01.2008
Pharmacy Assistant
Eckerd Pharmacy
01.2004 - 01.2007
Master's Degree - Health Administration
Capella University
Associate of Science - Medical Office Administration
Pitt County Community College
Bachelor of Science - Biology
East Carolina University