Rachel Bonesteel
Gainesville,FL
Summary
Dynamic manager with a proven track record at Miller’s Ale House, excelling in customer service and team leadership. Enhanced guest satisfaction through strategic initiatives and effective conflict resolution. Skilled in staff development and inventory management, fostering strong relationships with customers and suppliers to drive operational efficiency.
Overview
15
15
years of professional experience
Work History
Manager
Miller’s Ale House
Gainesville, FL
08.2011 - Current
- Oversaw daily operations.
- Trained and mentored staff on menu knowledge and customer service excellence.
- Developed and implemented strategies to enhance guest satisfaction and retention.
- Managed inventory levels to optimize cost control and minimize waste.
- Analyzed operational workflows, identifying areas for efficiency improvements.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Office Assistant
The Shed Ranch
Bronson FL
03.2021 - 04.2022
- Data Entry and Record Keeping
- Scheduling and Calendar Management
- Costumer Service and Client Support
- Phone and Email Communication
- Filing and Document Organization
Education
High School Diploma -
Bronson High School
Bronson, FL05.2008
Skills
Customer service
Team leadership
Time management
Decision-making
Complex Problem-solving
Staff management
Documentation and reporting
Relationship building
Staff development
Conflict resolution
Employee onboarding
Teamwork and collaboration
Adaptability and flexibility
Multitasking
Timeline
Office Assistant
The Shed Ranch
03.2021 - 04.2022
Manager
Miller’s Ale House
08.2011 - Current
High School Diploma -
Bronson High School