Rachel Borne
Bellville,TX
Summary
Proficient customer service expert with a track record of enhancing client experiences through effective problem-solving and communication. Dedicated to achieving high levels of customer satisfaction while working remotely or in an office setting. Ready to support team objectives and deliver outstanding service.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Progressive Commercial Auto Insurance
Remote
05.2025 - Current
- Field inbound calls from customers and agents, providing policy assistance and modifications.
- Quote and bind policies based on client and agent requests.
- Guide claims processes and provide billing assistance to enhance customer understanding.
- Adhere to established guidelines for effective call handling.
Customer Service Representative
Healthy Paws Pet Insurance
Remote
10.2022 - 05.2025
- Engaged pet parents to address inquiries regarding pet insurance policies.
- Facilitated billing inquiry reviews and account options for callers.
- Accepted calls from veterinary offices on behalf of pet parents.
- Displayed high levels of empathy to effectively handle diverse case scenarios.
Administrative Assistant
Bellville Chamber of Commerce
Bellville, TX
08.2020 - 09.2022
- Assisted Executive Director of Bellville Chamber of Commerce in daily operations.
- Welcomed visitors to Chamber Information Center, providing information on local attractions.
- Coordinated with director, volunteers, and vendors for monthly Market Day and Farmer's Market.
- Updated town's scrolling marquee with weekly events and announcements.
Leasing Consultant
Allied-Orion Group
Kerrville, TX
01.2019 - 07.2020
- Maintained full occupancy of forty-eight units by processing applications and conducting background checks.
- Conducted mandatory quarterly inspections to ensure compliance and safety standards.
- Managed resident accounts through accurate rent payment processing and record-keeping.
- Oversaw maintenance operations by entering work orders for timely repairs.
Education
High School Diploma -
Bellville High School
Bellville05.1999
Skills
- Customer service and support
- Claims processing
- Call handling and de-escalation
- Conflict resolution
- Empathy and customer focus
- Active listening
- Customer relationship management
- Office management
- Attention to detail
- Self-motivation
- Adaptability to fast-paced environments
- Computer proficiency
Timeline
Customer Service Representative
Progressive Commercial Auto Insurance
05.2025 - Current
Customer Service Representative
Healthy Paws Pet Insurance
10.2022 - 05.2025
Administrative Assistant
Bellville Chamber of Commerce
08.2020 - 09.2022
Leasing Consultant
Allied-Orion Group
01.2019 - 07.2020
High School Diploma -
Bellville High School
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