Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Bower

Spring Grove,PA

Summary

  • Customer Service Representative with over 15 years of experience in achieving challenging performance goals. Proven expertise in time management and organizational skills, leading teams of 25+ associates both in-house and remotely. Strong verbal and written communication abilities, complemented by a detail-oriented and accurate approach. Proficient in various computer programs, demonstrating a reliable work ethic and commitment to teamwork.

Overview

12
12
years of professional experience

Work History

Level II Customer Care Representative

Wolf Home Products
04.2021 - Current
  • Trained new associates on policies and procedures to ensure compliance.
  • Managed team-specific accounts by preparing daily reports for accuracy.
  • Facilitated communication through inbound and outbound calls with reps, dealers, and homeowners about orders.
  • Entered diverse order types into SAP system and other platforms efficiently.
  • Delivered exceptional customer service while multitasking effectively.

Customer Care Specialist/Supervisor

Lord & Taylor
02.2016 - 05.2018
  • Supervised call center associates handling inbound retail calls and resolving issues.
  • Trained and coached associates on new updates and policies.
  • Managed escalated calls, effectively de-escalating situations and providing solutions.
  • Developed inventory spreadsheets for Saks Fifth Avenue and Hudson’s Bay to enhance accuracy.

LTC Insurance Agent

General Electric Company
01.2014 - 09.2015
  • Developed comprehensive insurance policies tailored to client needs.
  • Analyzed risk factors to recommend appropriate coverage solutions.
  • Educated clients on policy details to ensure understanding and compliance.
  • Collaborated with underwriting teams to streamline policy approval processes.
  • Built strong relationships through active listening and effective issue resolution.
  • Responded swiftly to customer inquiries, resolving issues efficiently.
  • Optimized sales strategies by working closely with team members to achieve regional goals.

Education

Associate in Business Management - Business

HACC, Harrisburg Area Community College
York, PA
12.2020

High School Diploma - General Studies

Jersey Shore Area HS
Jersey Shore, PA
05.1993

Skills

  • Multitasking proficiency
  • Outstanding customer service
  • Leadership and training capabilities
  • Presentation design skills
  • Spreadsheet analysis expertise
  • Data visualization techniques
  • Order management systems knowledge
  • Administrative functions

Timeline

Level II Customer Care Representative

Wolf Home Products
04.2021 - Current

Customer Care Specialist/Supervisor

Lord & Taylor
02.2016 - 05.2018

LTC Insurance Agent

General Electric Company
01.2014 - 09.2015

Associate in Business Management - Business

HACC, Harrisburg Area Community College

High School Diploma - General Studies

Jersey Shore Area HS

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Rachel Bower