Rachel Branham
Valparaiso,IN
Summary
Cosmetology graduate and salon apprentice with hands on services, retail, and front desk experience. Completed the Paul Mitchell cosmetology program and Phase 3 of Vanis Salon apprenticeship, including Wella product training. Assist with mixing color, chemical services, shampooing, client prep, sanitation, and began taking clients in June 2026. In addition, I bring Sephora sales experience and ongoing receptionist work in scheduling, greetings, and resolving client requests.
Overview
4
4
years of professional experience
Work History
Apprentice
Vanis Salon
Valparaiso, IN
03.2025 - 10.2026
- Assisted salon stylists with shampooing, blow-drying, applying chemical services, and client preparation
- Sanitized tools, stations, and common areas to support salon hygiene
- Mixed hair color and maintained product bowls for service appointments
- Greeted clients and guided them through Vanis Salon service routines
- Prepared towels, capes, brushes, and supplies for daily styling work
- Supported retail product displays and restocked salon merchandise
- Observed senior stylists and applied haircutting and coloring techniques
- Established strong connections with clients to encourage repeat visits.
- Completed specialized training classes, improving service skills and client education and education for clients
- Handled personal class bookings to ensure timely education progress. and booking my own appointments
- Completed Phase 3 of the apprenticeship through Vanis
- Began charging clients for services in June of 2026
- Completed comprehensive training on Wella products, elevating service quality.
Receptionist
Cut Up & Dye Hair Studio
Valparaiso, IN
10.2024 - 03.2025
- Complied with procedures, rules, and regulations to maintain a safe and clean reception area.
- Managed the front desk, including answering phones, scheduling appointments, and greeting clients with a friendly and professional demeanor.
- Tracked supply inventory and ordered necessary items to ensure availability of essential materials.
- Resolved customer inquiries and complaints to enhance customer experience and satisfaction.
- Maintained a registration log and reminded consignment owners to renew their unit
- Followed up on customer requests and resolved complaints to improve satisfaction and foster repeat business.
Sales Associate
Sephora
Portage, IN
05.2022 - 12.2024
- Shared product knowledge with customers, explaining the features, values, and benefits of each product.
- Drove sales by engaging customers with relevant product suggestions and sharing product knowledge.
- Recommended new products to customers, resulting in significant add-on business.
- Recommended new products to customers, resulting in a significant amount of add-on business.
- Introduced promotions and related opportunities to customers, cross-selling products to increase purchase quantities.
- Achieved established goals.
- Provided quality customer service by addressing customer questions and providing subsequent merchandise suggestions to best meet their needs.
- Engaged with customers in an enthusiastic manner to drive sales.
- Operated a cash register stocking supplies inventory suggestive selling cleaning assisting customers conducting good quality service installing planograms.
Education
Certification of Completion for Cosmetology Program - Cosmetology
Paul Mitchell the School
Merrillville, IN06-2024
Skills
- Scheduling Appointments
- Hospitality
- Customer Service
- Reporting
- Conflict Resolution
- Event Planning
- Schedule management
- Front Desk Operations
- Problem Solving
- Client booking
- Product mixing
- Salon sanitation
- Retail sales
- Attention to detail
- Verbal communication
- Hair coloring
- Chemical services
Timeline
Apprentice
Vanis Salon
03.2025 - 10.2026
Receptionist
Cut Up & Dye Hair Studio
10.2024 - 03.2025
Sales Associate
Sephora
05.2022 - 12.2024
Certification of Completion for Cosmetology Program - Cosmetology
Paul Mitchell the School