Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Bricker

Newcomerstown,OH

Summary

Account Manager with a proven track record, excelling in client relationship management and strategic planning. Skilled in enhancing customer satisfaction and delivering exceptional service, I foster long-term partnerships and drive successful project outcomes.

Overview

27
27
years of professional experience

Work History

Account Manager

RJ Wright and Sons
Newcomerstown
04.2005 - 12.2025
  • Established and maintained long-term customer relationships.
  • Help customers through email, phone, and in person meetings
  • Develop a trusted advisor relationship with key accounts, customer stakeholders, and executive sponsors
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Forecast and track key account metrics
  • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
  • Enhance department and organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
  • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
  • Monitor and analyze customer's usage of products
  • Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
  • Liaise between the customer and internal teams

Advertising Sales

The Daily Jeffersonian
Cambridge, Ohio
05.1999 - 04.2005

Cultivated partnerships with businesses to address advertising requirements.

Education

Business Administration

Penn Foster Career School
Scranton, PA

High School Diploma - Busines

Newcomerstown High School
Newcomerstown, OH
06.1998

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Client relationship management
  • Customer satisfaction
  • Relationship building
  • Strategic planning
  • Customer relationships
  • Goal oriented
  • Relationship building and management
  • Sales development
  • Issue resolution
  • Networking skills
  • Team Training
  • Goals and performance
  • Documentation and reporting
  • Project management

Timeline

Account Manager

RJ Wright and Sons
04.2005 - 12.2025

Advertising Sales

The Daily Jeffersonian
05.1999 - 04.2005

Business Administration

Penn Foster Career School

High School Diploma - Busines

Newcomerstown High School
Rachel Bricker