Rachel Brock
Flemingsburg,KY
Summary
Dynamic culinary professional with proven expertise in menu development and food safety at Pizza Hut. Recognized for enhancing team performance through effective training and leadership. Skilled in inventory management and conflict resolution, consistently delivering high-quality meals while maintaining compliance with health regulations. Committed to fostering a collaborative kitchen environment.
Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Skilled in managing inbound and outbound calls with efficiency and courtesy, demonstrating strong capability in telecommunications. Possess thorough understanding of customer service protocols and adept at troubleshooting technical issues over the phone. Known for maintaining calm and professional demeanor in high-pressure situations, ensuring customer satisfaction. Contributed to improved call handling processes, enhancing operational flow and reducing wait times for callers.
Outgoing Customer Service Cashier well-versed in loss prevention techniques and proficient in POS and register systems. Energetic self-starter with outstanding active listening abilities.
Hardworking professional with reliable, safety-conscious mindset and many years of solid experience in warehouse operations. Proficient in operations of pallet movers, forklifts and swing-reach trucks. Expertise in shipping and receiving, loading, and unloading trucks and order picking and packing.
Overview
22
22
years of professional experience
Work History
Cook Shift Leader
Pizza Hut
Cumberland, KY
09.2013 - 03.2019
- Tested new recipes and menu items, following taste-test evaluation and procedural criteria.
- Kept accurate records of employee hours worked each day, week, month.
- Fostered a collaborative and respectful kitchen environment, promoting team cohesion.
- Ensured kitchen staff followed health and safety regulations.
- Monitored kitchen equipment for functionality and coordinated necessary repairs or replacements.
- Maintained accurate records of food costs, consumption, and wastage.
- Generated food production sheets to forecast product and volume requirements based on menu selections.
- Managed cashiering duties such as counting money at the end of shift.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
- Monitored food preparation to ensure quality standards were met.
- Enforced sanitation policies and procedures throughout the kitchen area.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Ensured compliance with all relevant laws and regulations regarding food safety.
- Placed orders for food and supplies used for preparing and cooking meals.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Developed and executed menu items, maintaining consistency with restaurant's culinary standards.
- Led team in high-pressure environments, ensuring timely delivery of orders.
- Trained kitchen workers on culinary techniques.
- Scheduled kitchen staff shifts and managed workload distribution.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Checked quality of food products to meet high standards.
- Supervised all aspects of the kitchen operations including inventory control and ordering of supplies.
- Improved performance of team members resulting in high-quality meals produced daily.
- Reviewed food orders to verify accuracy before they were sent out.
- Used computer to store and retrieve data and online orders.
- Conducted daily meetings with kitchen staff to review specials and daily menus.
- Trained new cooks on proper food handling techniques.
- Developed strategies to reduce waste and increase efficiency within the kitchen.
- Maintained up-to-date knowledge of menu items, ingredients, and recipes.
- Followed "first in, first out" rule with every food and beverage item, tossing outdated and expired food products.
- Set up work stations prior to opening to minimize prep time.
- Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.
- Collaborated with management to design menus and special dishes.
- Oversaw the preparation of meals for special events and catering functions.
- Assessed inventory levels and placed orders to replenish goods before supplies depleted.
- Enforced strict health and hygiene standards in the kitchen and work areas.
- Prepared variety of foods according to exact instructions and recipe specifications.
Warehouse Worker
Mohawk Carpet
Dalton , GA
08.2006 - 06.2007
- Collaborated closely with other departments on special projects as needed.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Transported goods to designated areas within the warehouse facility.
- Assembled orders according to customer requests.
- Inspected incoming shipments for damage or discrepancies.
- Verified accuracy of incoming shipments against purchase orders.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Identified discrepancies between physical count and computer data.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Received and tracked incoming inventory shipments.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Assisted in packaging and labeling of products for shipment.
- Staged and sorted multiple types of products for loading.
- Investigated any reported problems regarding shipping errors or damages.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Used scanners to track parcel information, condition or receipt.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
- Organized warehouse space for efficient storage of products.
- Ensured safety protocols were followed at all times while operating machinery.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
- Completed day-to-day duties accurately and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Updated and maintained databases with current information.
Customer Service Cashier
Tremont service.
Wallins Creek, Kentucky
06.1997 - 03.2005
- Maintained accurate records of transactions using the point-of-sale system.
- Counted and balanced cashier drawers.
- Processed customer payments quickly and returned exact change and receipts.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Answered phone calls to assist customers with questions and orders.
- Checked personal identifications during alcohol and tobacco sales.
- Greeted customers promptly and responded to questions.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Recommended, selected, located, and obtained products to meet customer needs.
- Balanced cash drawers at the end of each shift.
- Built loyal clientele through friendly interactions and consistent appreciation.
- Answered customers' questions and provided information on store procedures or policies.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Telecommunications Operator
Telecom
Harlan, Kentucky
12.2000 - 04.2002
- Installed network interface devices and rearranged inside wiring.
- Read and interpreted technical documentation in order to accurately configure equipment.
- Analyzed technical manuals and diagrams to determine proper connections for data communication lines.
- Implemented network security measures to protect data and communications.
- Completed connections between callers, departments and professionals.
- Answered incoming calls from customers and provided information about services, products, billing, and technical support.
- Installed, set up and repaired devices and system components.
- Conducted regular audits of call recordings to ensure compliance with policies and regulations.
- Followed up with customers after resolving their issue to ensure satisfaction.
- Troubleshot complex network issues, resolving problems to minimize downtime.
- Called prospective customers by operating telephone equipment, automatic dialing systems and other telecommunications technologies.
- Provided feedback on customer service initiatives implemented by management.
- Greeted visitors or callers to handle inquiries or direct to appropriate persons.
- Listened to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
- Handled escalated customer issues that required additional attention or research.
- Coordinated with other departments to resolve any discrepancies or errors related to customer accounts.
- Maintained accurate records of customer interactions in the company database.
- Entered information and updated client records following telephone interactions.
- Configured and supported mobile communications and data transmission systems.
- Provided assistance to other departments when needed, such as handling customer complaints or inquiries.
- Performed routine system tests and analyzed results to ensure optimal network performance.
- Installed, maintained, and repaired telecommunications systems, including VOIP, analog, and digital phone systems.
- Evaluated new telecommunications technology and made recommendations for system improvements.
- Responded promptly to emails and other forms of communication from customers seeking assistance.
Education
High School Diploma -
James A Camwood High
Harlan, Kentucky08-1996
Skills
- Menu development
- Recipe testing
- Inventory management
- Food safety
- Team leadership
- Employee training
- Cash handling
- Time management
- Customer service
- Communication skills
- Problem solving
- Labor management
- Conflict resolution
- Staff scheduling
- Health and safety compliance
- Ordering supplies
- Team collaboration
- Multitasking and organization
- Training and mentoring
Timeline
Cook Shift Leader
Pizza Hut
09.2013 - 03.2019
Warehouse Worker
Mohawk Carpet
08.2006 - 06.2007
Telecommunications Operator
Telecom
12.2000 - 04.2002
Customer Service Cashier
Tremont service.
06.1997 - 03.2005
High School Diploma -
James A Camwood High