Summary
Overview
Work History
Education
Skills
Specialized Courses
Timeline
Generic

Rachel M Brooks

Lexington

Summary

Talented Data Entry Specialist bringing a collaborative and growth-driven approach. Ambitious sales and service professional with strengths in time management and communication.

Current Employment Position:

  • Diligent Data Entry Specialist with comprehensive background in data entry coordination. Proficient in managing data integrity and accuracy while ensuring timely completion of tasks. Demonstrated expertise in database management and data verification.

Past Employment Position:

  • Client Care Coordinator: The Hearing & Speech Center (December 2020 - August 2022) Intelligent and team-driven Client Care Specialist successful at operating with minimal direction or supervision to accomplish remarkable results. Experienced in taking on challenging objectives in fast-paced, demanding environments.

Professional with strong background in data management and coordination. Adept at streamlining data entry processes, ensuring accuracy, and maintaining confidentiality. Strong focus on team collaboration and achieving results, with flexibility to adapt to changing needs. Skilled in database management, spreadsheet software, and data verification. Known for reliability and attention to detail.

Past Volunteer Positions:

  • Lexington Humane Society: transport dogs and cats across state lines in need of adoption, clean cages and refill food and water bowls, handle puppies and dogs during private meet and greets with potential adopters, discuss adoption protocols with interested adopters, represent LHS at Doggie Yoga in the park.
  • Brenda Cowan Elementary: Vice President of Fundraising PTA, Boxtops For Education Coordinator, Field trip chaperone, Classroom Parent, Co-Lead Silent Auction, The Giving Tree Holiday Shop Coordinator
  • Athens-Chilesburg Elementary: Boxtops for Education Coordinator, PTA Volunteer, Washington D.C. trip chaperone, Field trip chaperone, Classroom Parent
  • Hearing and Speech Center(Lexington, Kentucky 2015-2019): Vocal advocate for special needs education, participate in Capitol Day to discuss continual funding for HSC with Kentucky State Senators and Representatives, Guest Speaker for United Way of the Bluegrass and Lexmark Leadership Breakfast, co-leader Chili Cookoff and Santa Breakfast, PTA volunteer
  • Riverhills Christian Church (Loveland, Ohio 2009-2015): Co-leader mom's group "Thriving Mom's", Bible Study leader, Sunday School teacher for 2s and 3s, assisted in planning Women of Faith Conference, and independently planned first-ever church-wide Debt Relief Campaign catered event.


Overview

18
18
years of professional experience

Work History

Data Entry Coordinator

Astral Services
01.2023 - Current
  • Maintained high levels of focus, entering large volumes of data accurately within tight deadlines.
  • Collaborated with cross-functional teams to ensure timely and accurate data input for various projects.
  • Compiled and sorted information to prepare source data for computer entry. Utilize advanced Microsoft Excel functions to efficiently manage large amounts of data.
  • Detailed understanding of Salesforce and Shopify platforms
  • Provide detail tracking of all incoming shipments for warehouse receiving department

Client Care Coordinator

Hearing & Speech Center
12.2020 - 08.2022

Salary $15.75/hour - 37.5 hours a week

  • First Face of HSC
  • Patient Intake Coordinator
  • Performed all patient check-in for speech and audiology
  • Create all patient paperwork and chart management prior to appointments for speech and audiology
  • Secured necessary PCP orders
  • Called all No Show and Cancellations on weekly basis
  • Follow up on website and online platform inquiries
  • Convert all phone calls to scheduled appointments
  • Communicate with ENT and PCP regarding referrals
  • Provide stellar customer service via phone or in-person interactions in office
  • Support SLPs and Audiologists with their patient's individual and specific needs

Office Assistant (per Diem)

American Heritage Girls
06.2010 - 08.2012

Salary: $10/hour Hours: average 25 hour weeks

  • Assisted in planning and implementing a National Convention
  • Assisted in data input for annual troop registration
  • Directed troop leader questions to appropriate personnel
  • General office duties as requested

Sales Assistant

Unifund CCR Partners
10.2006 - 08.2009

Salary: starting $40,000 ending $53,000 Hours: 40-55/week

  • Managed high-value wire transfers (25k to750k wires, 6 to 8 times daily)
  • Created financial portfolios for Sales Representatives
  • Closed financial portfolios upon acquisition of funds
  • Aided clients in returning noncollectable accounts
  • Trained all new Sales Assistants
  • Implemented and managed monthly auctions of charged-off receivables
  • Assisted customers and Sales Representatives with prompt and polite support via telephone.
  • Refunded payments for returned items, processed exchanges and offered company credit or check refund to achieve customer satisfaction.

Education

Bachelor of Science - Mass Communication

Miami University
Oxford, OH
2002

Skills

  • Accurate and detailed
  • Critical thinker
  • Works well under pressure
  • Advanced clerical knowledge
  • Comfortable public speaking
  • Articulate and well-spoken
  • Excellent planner and coordinator
  • Extremely organized
  • Creative problem solving
  • Proficient in all Microsoft Applications

Specialized Courses

Laws, Hall and Associates

- Fall 2001 - Mass Com and PR Coordinator

-Spring 2001 - Winning Campaign

Timeline

Data Entry Coordinator

Astral Services
01.2023 - Current

Client Care Coordinator

Hearing & Speech Center
12.2020 - 08.2022

Office Assistant (per Diem)

American Heritage Girls
06.2010 - 08.2012

Sales Assistant

Unifund CCR Partners
10.2006 - 08.2009

Bachelor of Science - Mass Communication

Miami University
Rachel M Brooks