Rachel Brown
Cincinnati,OH
Summary
Boasting 14 years of customer service and supervising experience, this performance-oriented and confident leader exhibits strong communication and collaboration skills. Proficient in guiding and motivating teams to achieve their maximum potential, they consistently surpass company expectations by setting high standards and cultivating a supportive atmosphere.
Overview
13
13
years of professional experience
Work History
Maintenance Supervisor
Penske Truck Leasing
09.2019 - Current
- Prioritize and assign work to meet customers needs
- Ensure quality, compliance, and safety of Penske assets
- Coach and mentor technicians and CSRs/Monitor associate work levels/Career Performance Management
- Facility Management, assuring a clean and safe work environment
- Control repair, inventory, and labor costs
- Multiple location experience-travel when necessary
- 1300+ fleet management
- 800+ offsite fleet management
- Managed payroll systems
- Developed skills in union settings.
Branch Operations Coordinator
Penske Truck Leasing
01.2012 - 12.2019
- Develop daily and weekly workforce plans by factoring customer needs
- Communicate with customers as needed for maintenance updates including changes to schedule work, billing concerns, or to resolve service issues
- Hold vendors accountable for quality and adherence to schedule for outside work
- Ensure parts are available for scheduled work
- Maintain shop productivity by optimizing the work plan
- Other projects and tasks assigned by supervisor
Education
High School Diploma - undefined
Haines City High School
Haines City, FL05.2004
Skills
- Customer service (10 years)
- Dispatching (10 years)
- Microsoft Office (10 years)
- Team Management (10 years)
- Problem solving (10 years)
- ADP (5 years)
- Oracle (5 years)
- Strong Operational Metric’s (10 years)
- Facility Management/Safety (10 years)
- Parts Inventory (5 years)
- Preventive Maintenance (10 years)
- Team supervision (10 years)
- Facilities maintenance (10 years)
President of Penske Blue Squad
Building leadership unity engagement
Timeline
Maintenance Supervisor
Penske Truck Leasing
09.2019 - Current
Branch Operations Coordinator
Penske Truck Leasing
01.2012 - 12.2019
High School Diploma - undefined
Haines City High School
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