Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Brown

Colorado Springs,CO

Summary

Motivated and adaptive professional with diverse experience in technical support, customer support, and public-facing roles. Proven track record of problem solving, strategic implementation, and team collaboration. Adept at managing high pressure situations with empathy and efficiency. Seeking to contribute to a forward thinking organization where impactful support an service excellence are valued.

Overview

10
10
years of professional experience

Work History

Digital Support

Ent Credit Union-Corporate
03.2025 - Current
  • Delivered technical support and digital assistance during a major credit card portal launch.
  • Facilitated systems integration and troubleshooting during the merger with Wings Credit Union.
  • Diagnosed and resolved complex digital banking issues, improving overall platform efficiency.
  • Collaborated cross-functionally to ensure member satisfaction and seamless transition during system upgrades.

Game Tester

NetEase Games
12.2024 - 03.2025
  • Expedited issue resolution by reproducing reported bugs for developers reference using screen capture tools and clear descriptions of steps taken prior to encountering the problem.
  • Collaborated with team members to test multi-player content during quality assurance tasks.
  • Enhanced game functionality by identifying and reporting software defects and inconsistencies.

Customer Service Representative

MetVet Akron
10.2020 - 04.2021
  • Delivered high-quality support, resolving complex customer concerns with efficiency.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

EdZoocator

Akron Zoo
09.2019 - 07.2020
  • Conducted educational programming and supported conservation initiatives.
  • Represented the zoo in public-facing roles during events and tours.
  • Met tight deadlines while working in dynamic, guest-centric environments.

Business Consultant

Kent State University
08.2019 - 01.2020
  • Consulted with gerontology departments to improve website UX, marketing strategies, and performance.
  • Increased client satisfaction by implementing tailored solutions for their unique business needs.
  • Collaborated on cross-departmental business and academic integration projects.

Bank Teller

Portage Community Bank
09.2017 - 07.2018
  • Handled financial transactions with accuracy and confidentiality.
  • Guided customers through account setup, digital banking tools, and financial products.
  • Maintained strong attention to detail in high-volume cash environments

Senior Game Advisor

GameStop
09.2015 - 05.2018
  • Managed inventory, processed damaged merchandise, and supported store operations.
  • Implemented promotional campaigns during special events or product launches to drive sales growth.

Education

BBA - Business Management

Kent State University
Kent, OH
12-2019

Skills

  • Digital & Technical Support
  • Project Coordination
  • Conflict Resolution
  • Customer Relationship Management
  • Strategic Troubleshooting
  • Adaptability
  • Cross-functional Collaboration
  • Banking & Financial Services
  • Communication & Presentation
  • Complex Problem-solving

Timeline

Digital Support

Ent Credit Union-Corporate
03.2025 - Current

Game Tester

NetEase Games
12.2024 - 03.2025

Customer Service Representative

MetVet Akron
10.2020 - 04.2021

EdZoocator

Akron Zoo
09.2019 - 07.2020

Business Consultant

Kent State University
08.2019 - 01.2020

Bank Teller

Portage Community Bank
09.2017 - 07.2018

Senior Game Advisor

GameStop
09.2015 - 05.2018

BBA - Business Management

Kent State University

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