Rachel Brown

• Prioritized and assigned tasks to efficiently meet customer needs.
• Served as quality specialist, compliance officer, and safety manager for Penske assets.
• Coached and mentored technicians and CSRs while monitoring performance levels.
• Audited repair orders, inventory, and labor costs for accuracy and compliance.

Performed data entry to maintain organized records.

• Collaborated with rental and sales teams to drive operational success.
• Managed over 1,300 fleet management operations and 800 offsite initiatives.
• Oversaw payroll systems to ensure timely employee compensation.

• Develop daily and weekly workforce plans by factoring customer needs
• Communicate with customers as needed for maintenance updates including changes to schedule work, billing concerns, or to resolve service issues
• Hold vendors accountable for quality and adherence to schedule for outside work
• Ensure parts are available for scheduled work
• Maintain shop productivity by optimizing the work plan
• Other projects and tasks assigned by supervisor