Rachel Yamaguchi
Kaneohe,HI
Summary
Self-motivated and dependable individual offering over 10 years of restaurant industry experience. An enthusiastic team player successful at multitasking and delivering friendly, prompt service to all guests. Strives to meet guest's needs to drive satisfaction and promote positive dining experiences.
Overview
13
13
years of professional experience
Work History
Server
Zia’s Caffe
Kaneohe, Hawaii
12.2021 - Current
- Provide top-tier service in a high-traffic restaurant, managing tables efficiently and ensuring guest satisfaction.
- Accurately take and deliver orders while recommending menu items to enhance the dining experience.
• Resolve customer concerns promptly, maintaining a positive dining atmosphere.
• Train and mentor new servers, improving overall team efficiency and service quality.
Server/Certified Trainer
Red Lobster
Honolulu, HI
05.2012 - 07.2021
- Dedicated to ensuring customer satisfaction by remaining accessible and friendly.
- Bussed tables and removed unnecessary items to facilitate positive experiences.
- Multitasked effectively to deliver menu items to guests in timely manner.
- Efficiently and accurately processed customer check-out including cash, check and credit cards
- Trained new employees on service standards and menu items to improve onboarding processes.
Education
High School Diploma -
Kailua High School
Kailua, HI05.2010
Skills
- High-volume and casual dining experience
- Order accuracy and efficiency
- POS system proficiency
- Conflict resolution and problem-solving
- Knowledge of food safety and sanitation
- Upselling and suggestive selling
- Team collaboration and leadership
References
Available upon request.
Timeline
Server
Zia’s Caffe
12.2021 - Current
Server/Certified Trainer
Red Lobster
05.2012 - 07.2021
High School Diploma -
Kailua High School