Rachel Buchman
Kirkland,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Telecommunicator
NORCOM
Bellevue, Washington
08.2025 - 02.2026
- Operated multi-line phone systems to manage incoming emergency calls efficiently.
- Coordinated communication between first responders and callers during critical incidents.
- Monitored radio transmissions to relay vital information to emergency personnel.
- Documented call details accurately in the computer-aided dispatch system.
- Provided reassurance and guidance to distressed callers in high-pressure situations.
- Maintained up-to-date knowledge of local emergency resources and services available.
- Attended regular training sessions on topics such as communication protocols, safety procedures.
File Clerk/Receptionist
Polaris Injury Law
09.2024 - 02.2025
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Maintained client confidentiality by upholding strict adherence to data privacy regulations and guidelines.
- Sorted and classified documents into appropriate filing systems for increased traceability.
- Responded promptly to internal document requests from colleagues, providing excellent customer service while minimizing disruptions to workflow.
- Assisted with data entry and administrative support tasks to help meet team goals.
- Located and retrieved requested documents in accordance with established policies.
- Maintained log books and spreadsheets documenting file data and storage receipts.
- Responded promptly to vendor inquiries, fostering positive relationships with external partners.
- Maintained organized filing systems for easy access to financial records, supporting efficient auditing processes.
- Assessed data and information to verify entry, calculation, and billing code accuracy.
Assistant Director of Education
Lighthouse Christian School
08.2020 - 07.2024
- Led professional growth initiatives for staff members through personalized coaching sessions, peer observations, and ongoing feedback mechanisms.
- Collaborated with the Director of Education on policy development initiatives, advocating for progressive changes that positively impacted student outcomes.
- Contributed to strategic planning efforts aimed at enhancing the quality of education offered across all grade levels within the district.
- Served as a trusted mentor and advisor to fellow educators, providing guidance on best practices in curriculum design, classroom management, and student engagement strategies.
- Championed technology integration into classroom instruction, equipping educators with essential digital tools for modern teaching methodologies.
- Strengthened faculty collaboration by fostering open communication channels and organizing regular professional development opportunities.
- Streamlined administrative processes for greater efficiency, reducing paperwork and improving staff productivity levels.
- Recruited, trained and mentored faculty and staff in best practices for instruction.
- Built rapport with young clients and families using tailored emails and newsletters.
- Observed teachers and students in classrooms to gather data and improve instruction.
- Evaluated programs and monitored implementation and compliance with regulations to achieve objectives.
- Conferred and resolved education-related issues and problems with students, parents and school officials.
- Trained and developed students' skills in word-processing, spreadsheet and database programs.
Middle School Teacher & Administrator
Heritage Christian Academy
08.2012 - 07.2020
- Supported student skill development in alignment with personal and academic goals.
- Worked with administrators on behavioral issues to support needs of students.
- Scheduled appointments with parents to discuss student progress and classroom behavior.
- Prepared daily lesson plans for activities.
- Kept classroom organized, clean and safe for students and visitors.
- Taught subject matter based on information compiled from textbooks, online sites, and other educational materials.
- Fostered an inclusive classroom culture by addressing diverse needs through differentiated instruction methods.
- Collaborated with fellow educators to create interdisciplinary projects that connected multiple subject areas for enhanced learning experiences.
Office Assistant
Fluke Metal Products
02.2011 - 07.2012
- Processed work orders.
- Updated digital and physical filing system.
- Conducted internal quality audits.
- Maintained office supplies.
- Answered phones and directed calls to multiple departments.
- Provided customer service to clients and guests.
Sales Lead
Bath & Body Works
08.2009 - 01.2011
- Ensured cash registers were ready for opening and closed out registers at end of day including making bank deposits.
- Reviewed customer experience reports.
- Analyzed business trends and behaviors.
- Assisted in training new hires and coaching associates.
- Provided cheerful customer service.
Cashier/Customer Service
Lee Johnson Auto Family
09.2006 - 07.2009
- Processed sales in service department.
- Closed out cash register and processed credit card reports at end of day.
- Maintained filing system of service records.
- Provided initial customer service on sales floor.
- Assisted other departments as needed.
Education
Master of Arts - Educational Administration
Liberty Univsersity
Lynchburg, VA12.2019
Bachelor of Science - Elementary Education
Northwest University
Kirkland12.2009
High School Diploma -
Family of Faith High School
Shawnee, OK05.2004
Some College (No Degree) - Education
Family of Faith Christian University
Shawnee, OKSkills
- Professional demeanor
- Computer literacy
- Continuous improvement
- Emergency communication
- Multi-line phone operation
- Computer-aided dispatch
- Critical incident coordination
- Data management
- Record keeping
- Customer service
- Time management
- Team collaboration
- Interpersonal skills
- De-escalation techniques
- Initiative taking
Certification
- Driver's License, 02/01/22, 11/01/25, Washington State Driver's License - includes motorcycle endorsement
- Certified Notary Public, 09/01/22, 09/01/26, Valid in WA State
- OLCC Service Permit, 06/01/24, 06/01/29, Oregon Alcohol Service Permit
- RBS Certificate, 06/01/24, 06/01/27, California Alcohol Server Certificate
- Principal Certification, 470637J, Principal; Teacher (Elementary & Middle Level Humanities)
- Food Handler Certification, 05/01/24, 05/01/26
- MAST Permit, 07/01/24, 07/01/29, Alcohol server permit; valid in WA State.
References
Roky Louis
HR Director
NORCOM 911
425.577.5678
Chris Cazares
Managing Attorney
Polaris Injury Law
425.637.1300
chris@polarisinjurylaw.com
Teresa Garcia
Director of Education
Lighthouse Christian School
253.858.5962 ext. 317
tgarcia@lcschool.org
Stephen Roddy
Head of School
Lighthouse Christian School
253.858.5962
sroddy@lcschool.org
Cindy Mathisen
Former Elementary Principal
Lighthouse Christian School
360.536.1356
Joshua Saunders
Head of School
Heritage Christian Academy
425.285.2585
joshuas@hcabothell.org
Katrina Bond
Former Colleague
Heritage Christian Academy
425.918.2879
Accomplishments
Sigma Chi Pi - 2010
Timeline
Telecommunicator
NORCOM
08.2025 - 02.2026
File Clerk/Receptionist
Polaris Injury Law
09.2024 - 02.2025
Assistant Director of Education
Lighthouse Christian School
08.2020 - 07.2024
Middle School Teacher & Administrator
Heritage Christian Academy
08.2012 - 07.2020
Office Assistant
Fluke Metal Products
02.2011 - 07.2012
Sales Lead
Bath & Body Works
08.2009 - 01.2011
Cashier/Customer Service
Lee Johnson Auto Family
09.2006 - 07.2009
Master of Arts - Educational Administration
Liberty Univsersity
Bachelor of Science - Elementary Education
Northwest University
High School Diploma -
Family of Faith High School
Some College (No Degree) - Education
Family of Faith Christian University