Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Buck

Chicago,IL

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

10
10
years of professional experience

Work History

Freelance Marketing

Myself
Chicago, IL
08.2019 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Assistant Manger

Jets Pizza
Mishawaka, IN
03.2015 - 04.2019
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained updated knowledge through continuing education and advanced training.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Recognized by management for providing exceptional customer service.

Restaurant Hostess

Applebee's
Muncie, IN
07.2014 - 03.2015
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Greeted customers and escorted them to their tables.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Managed reservations, waitlists, and special requests for large parties.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.

Education

Bachelor of Science - Psychology

Ball State University
Muncie

Skills

  • Multitasking
  • Team Building
  • Dependable and Responsible
  • Collaboration

Timeline

Freelance Marketing

Myself
08.2019 - Current

Assistant Manger

Jets Pizza
03.2015 - 04.2019

Restaurant Hostess

Applebee's
07.2014 - 03.2015

Bachelor of Science - Psychology

Ball State University

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Rachel Buck