Rachel Burger
Raynham,MA
Summary
Operations and clinical professional with proven track record in optimizing processes and driving efficiency. Strong focus on team collaboration, strategic planning, and achieving measurable results. Adept at adapting to changing needs and leading cross-functional teams. Dependable and results-driven, known for enhancing operational performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Manager and Recruiter
Chestnut Dental
06.2022 - Current
- Oversee all management including clinical and administrative staff
- Recruit and onboard new employees-verify correct licenses and dental qualifications. MA License, CPR, DANB verification-etc.
- Work directly with managers to streamline all systems and protocols to maximize efficiency in all (3) locations.
- Strive to provide exceptional patient experience and encourage managers to hold teams accountable for customer service and efficient thorough care
- Works collaboratively with human resources to ensure staff relationships run smoothly
- Maintains production goals for each clinical department
Orthodontic, Pediatric and General Dental Assistant
Chestnut Dental
09.2010 - Current
- Assist providers in all 3 departments
- Ortho-Place wires, power chains, open/closed coils-place appliances
- Pediatric and General- assist with restorative appts, sealant placement, extractions, crown and bridges etc.
- Sterilize dental equipment in line with OSHA standards
Orthodontic Treatment Coordinator and Clinical Supervisor
Chestnut Dental
01.2011 - 01.2022
- Work with orthodontists to provide proposed treatment plans and financials to patients
- Oversee aspects such as making required appointments, financial terms and answering any questions regarding treatment or procedures
- Utilize tracking spreadsheets to maintain list of patients and follow up as needed
- Provide clinical chairside assistance as scheduled and coordinate patient flow to ensure smooth daily function
- Act as a resource and provide ongoing support to dental assistant staff
- Participate in training of all new clinical staff and assist Operations manager with annual reviews of clinical staff
Education
Southeastern Regional Adult Technical Institute
01-2010
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Team collaboration
- Patient education
Certification
- DANB Certified 2010
- CPR Certified
- MA Dental License
- MA Real Estate License 2/2022
Timeline
Operations Manager and Recruiter
Chestnut Dental
06.2022 - Current
Orthodontic Treatment Coordinator and Clinical Supervisor
Chestnut Dental
01.2011 - 01.2022
Orthodontic, Pediatric and General Dental Assistant
Chestnut Dental
09.2010 - Current
Southeastern Regional Adult Technical Institute