Rachel Burns
Bridgewater,MA
Summary
Personable and dedicated customer service representative with extensive experience in the automotive industry. Solid team player with upbeat, positive attitude. Open to new experiences and expanding knowledge in other fields. I adapt well to new environments, and look forward to new challenges.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Advisor
Mastria Mazda
Raynham, Massachusetts
08.2025 - 04.2026
- Explained service recommendations clearly to enhance customer understanding and trust
- Processed service orders accurately using dealership management software
- Coordinated service appointments to optimize technician schedules and customer needs
- Provided follow-up communication to customers regarding service status updates
- Maintained organized service records for efficient tracking of customer history
Service Advisor
Porsche Norwell
Norwell, MA
02.2024 - 08.2025
- Explained service recommendations clearly to enhance customer understanding and trust
- Processed service orders accurately using dealership management software
- Coordinated service appointments to optimize technician schedules and customer needs
- Provided follow-up communication to customers regarding service status updates
- Maintained organized service records for efficient tracking of customer history
Service Advisor/Assistant Service Manager
Mastria Volkswagen
Raynham, US
01.2021 - 02.2024
- Coordinated vehicle service documentation and tracking for timely completion
- Communicated service updates to customers and ensured satisfaction with services
- Managed follow-up calls to ensure customer satisfaction post-service visit
- Worked closely with Service Managers to ensure that all customer requests were handled promptly and efficiently
- Ensured accurate completion of paperwork related to warranty claims, invoices, and other documentation related to services performed on vehicles
- Advised customers on the maintenance of their vehicle according to manufacturer's guidelines
- Adjusted bills and refunded money to resolve customers' service or billing complaints
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
Cashier
USA Fitness Center
Carver, US
08.2019 - 01.2021
- Processed membership registrations and renewals efficiently at the reception area
- Assisted members with inquiries and provided information about gym services and programs
- Managed front desk operations and maintained a welcoming environment for members
- Conducted tours of the facilities for potential new members interested in joining the gym
- Monitored the gym floor to ensure safety regulations were followed by patrons
- Managed inventory of ingredients and supplies efficiently
- Completed orders by making specialty shakes
Teacher Pre-K
Cadence Academy Preschool
Hanover, US
02.2019 - 12.2020
- Developed and implemented lesson plans based on curriculum objectives
- Developed engaging lesson plans for diverse age groups and learning styles
- Organized educational activities that promote social, emotional, and cognitive growth
- Collaborated with parents to support children's developmental milestones and learning goals
- Evaluated students on a monthly basis and adjusted lessons accordingly to incorporate improvements
Front Desk, Sales, babysitter
Fitfocus
Plymouth, US
04.2016 - 01.2019
- Managed front desk operations and maintained a welcoming environment for members
- Assisted members with inquiries and provided information about gym services and programs
- Processed membership registrations and renewals efficiently at the reception area
- Conducted tours of the facilities for potential new members interested in joining the gym
- Monitored the gym floor to ensure safety regulations were followed by patrons
- Supervised children while parent/guardian was using the facility
Pretzel Maker, Cashier
Auntie Anne's
Kingston, US
09.2015 - 02.2016
- Prepared pretzel dough following company recipes and standards.
- Rolled and shaped pretzels with precision for uniformity.
- Inspected finished products for quality control purposes, removing any defective items from production line.
- Monitored inventory levels of ingredients and supplies regularly.
- Maintained cleanliness of workstations and equipment daily.
- Assisted customers with orders and inquiries at the retail counter.
- Served food and beverages with focus on quality items and superior service.
Education
High school diploma - Automotive
Old Colony Reg Voc Tech
Rochester, MA06-2017
Skills
- Process documentation & record management
- CRM & business management systems
- Client relationship management
- Workflow coordination & follow through
- Cost estimation & proposal preparation
- Issue resolution & conflict management
- Calendar & resource coordination
- Data management & accuracy
- Time management & prioritization
- Multitasking & organization skills
- Analytical problem solving
- Cross-functional collaboration
- Training development & program planning
- Group facilitation & leadership
- Content development & structured program design
Certification
- Driver's License, Present
- OSHA 10, 12/01/15, 12/01/20
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Service Advisor
Mastria Mazda
08.2025 - 04.2026
Service Advisor
Porsche Norwell
02.2024 - 08.2025
Service Advisor/Assistant Service Manager
Mastria Volkswagen
01.2021 - 02.2024
Cashier
USA Fitness Center
08.2019 - 01.2021
Teacher Pre-K
Cadence Academy Preschool
02.2019 - 12.2020
Front Desk, Sales, babysitter
Fitfocus
04.2016 - 01.2019
Pretzel Maker, Cashier
Auntie Anne's
09.2015 - 02.2016
High school diploma - Automotive
Old Colony Reg Voc Tech