Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Burroughs

Manchester,IA

Summary

Highly organized and detail-oriented Administrative Support Assistant with 25+ years of experience with the Iowa Department of Corrections. Committed to maintaining confidentiality and delivering outstanding customer service, ensuring a productive and trustworthy environment. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

32
32
years of professional experience

Work History

Administrative Support Assistant 3 (Secretary 2)

Iowa Department of Corrections
12.1998 - Current
  • Managed high volumes of incoming calls and emails, ensuring timely responses and accurate information dissemination.
  • Maintained a well-organized filing system for easy access to important documents, improving overall efficiency.
  • Consistently maintained a professional demeanor and provided exceptional support to both colleagues and clients.
  • Monitored deadlines closely and submitted required documentation punctually.
  • Handled sensitive information discreetly, maintaining confidentiality when managing client and NCIC data.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.

Administrative Assistant

Firstar Bank Iowa, N.A.
06.1997 - 11.1998
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Ordered supplies, distributed mail

Word Processing Operator

Firstar Bank Iowa, N.A.
03.1994 - 06.1997
  • Expedited turnaround times with the accurate and prompt completion of assigned tasks.
  • Boosted team collaboration by effectively communicating with colleagues regarding document revisions and updates.

Word Processing Operator

Substance Abuse Services Center
03.1993 - 12.1993
  • Maintained client confidentiality through strict adherence to privacy policies when handling sensitive information.
  • Reduced errors in documents by diligently proofreading and editing content before submission.

Education

Word Processing Certificate - Word Processing

Northeast Iowa Technical Institute
Peosta, IA
05-1989

High School Diploma -

Maquoketa Valley High School
Delhi, IA
05-1988

Skills

  • Attention to detail
  • Adaptability
  • Organizational skills
  • Reception duties
  • Communication skills
  • Computer proficiency
  • Dedicated team player
  • Data entry
  • Task prioritization
  • Document preparation
  • Microsoft Office
  • Discretion and confidentiality

Timeline

Administrative Support Assistant 3 (Secretary 2)

Iowa Department of Corrections
12.1998 - Current

Administrative Assistant

Firstar Bank Iowa, N.A.
06.1997 - 11.1998

Word Processing Operator

Firstar Bank Iowa, N.A.
03.1994 - 06.1997

Word Processing Operator

Substance Abuse Services Center
03.1993 - 12.1993

Word Processing Certificate - Word Processing

Northeast Iowa Technical Institute

High School Diploma -

Maquoketa Valley High School

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