Rachel Buss
Goshen,IN
Summary
Proven professional with a track record of enhancing resident engagement at Trilogy through innovative activity planning and exceptional relationship building. Expert in maintaining confidentiality and managing financial records at Alls Heating and Cooling. Skilled in senior living experience and customer service, significantly improving project success and safety at Compton Cleaning.
Overview
10
10
years of professional experience
Work History
Activities Assistant
Trilogy
Goshen, IN
10.2017 - Current
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
Office Manager
Alls Heating and Cooling
Leesburg, FL
03.2017 - 10.2017
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Construction Cleaner
Compton Cleaning
Wildwood, FL
08.2014 - 03.2017
- Improved site aesthetics with thorough cleaning and removal of dust, dirt, and grime on finished surfaces.
- Minimized risk of accidents with diligent removal of potentially hazardous materials such as nails, screws, or broken glass from work areas.
- Bolstered overall project success with proactive communication regarding potential hazards or areas requiring additional cleanup attention to supervisors or team leads.
- Expedited workflow by keeping tools clean, organized, and easily accessible for all crew members onsite.
Education
High School Diploma - General Studies
Northwood High School
Nappanee, IN06.2011
Certified Nursing Assistant - Patient Care
Elkhart Area Career Center
Elkhart, IN06.2010
Skills
- Senior living experience
- Relationship Building
- Resident support
- Customer Service
Timeline
Activities Assistant
Trilogy
10.2017 - Current
Office Manager
Alls Heating and Cooling
03.2017 - 10.2017
Construction Cleaner
Compton Cleaning
08.2014 - 03.2017
High School Diploma - General Studies
Northwood High School
Certified Nursing Assistant - Patient Care
Elkhart Area Career Center