Rachel Campbell
Soldotna,Alaska
Summary
Dynamic and detail-oriented professional with extensive experience. Proven ability in client relationship building and time management, ensuring a clean and organized environment. Skilled in troubleshooting and project management, consistently enhancing service quality and client satisfaction.
Overview
29
29
years of professional experience
Work History
Professional Pet Groomer
Countryside Animal Hospital
05.2022 - 02.2025
- Assisted in bathing, drying, and grooming pets to ensure cleanliness and comfort.
- Maintained a safe and sanitary grooming environment for pets and clients.
- Provided comprehensive pre-grooming consultations, discussing client preferences and addressing any concerns or special requests.
- Observed pets for signs of health issues, reporting concerns to management.
- Supported team efforts by keeping grooming areas organized and well-stocked.
Pool Servicer
Darin Dashon Pools
03.2021 - 05.2022
- Monitored service quality to ensure compliance with industry standards.
- Conducted routine maintenance checks to enhance equipment reliability.
- Assisted in troubleshooting technical issues to minimize downtime.
- Collaborated with team members to streamline operational processes.
- Put in pool liners, replaced lighting
- Helped renovate businesses and rentals affected by the floodings, plumbing, HVAC, tile, drywall ect.
Cashier and Sales Associate
Ace Hardware
05.2019 - 05.2021
- Processed customer transactions efficiently using point-of-sale systems, answered phones
- Maintained accurate cash drawer, balancing at end of shifts.
- Provided exceptional customer service, resolving inquiries and complaints swiftly.
- Assisted in training new cashiers on register operations and customer interaction standards.
- Inventory, Shipments, processing, logging and tagging
- Updated client data
- Setup displays and resets
- Accepted and scheduled UPS packages for dropoffs and pickups
- Cleaned facilities and floors
- Ran key making machine and programmed and hand cut vehicle keys.
- Ran paint machine and stocked inventory
- Handled customers in all departments on floor
IM Problem Resolution/IM Tech Support Analyst
AKUSA Federal Credit Union
09.2016 - 07.2017
- Resolved customer inquiries through effective problem-solving techniques and conflict resolution strategies, using ServiceNow to create tickets, escalate or follow up with issues.
- Coordinated cross-functional teams to address complex issues and enhance service delivery processes.
- Worked in Desktop Support lab, imaging, using SCCM (System Center Configuration Manager) downloading software, and setting up builds for large Win10 deployments throughout the company
- Purchasing hardware, software required for projects and incident reports (break/fix)
- Maintained inventory of PC's, TC's, keyboards, mice, etc
- TRacking of software licensing and maintenance contracts for Microsoft products, Adobe Acrobat, Snag-IT, etc
- Developing hardening standards for operating systems and certain
- Maintained software deployments via remotely to AKUSA employees, servers and operating systems.
- Maintained Anti-virus infrastructure using McAfee ePolicy Orchestrator agent and VirusScan
- Managed multiple devices in MaaS360
- Setup and deployed laptops for Assets
Pharmacy Technician
Fred Myers
05.2009 - 01.2011
- Cashier/Customer Service
- Answered phones
- Data entry
- Inventory and stocking of medications and products
- Fully vetted in HIPPA and handling extensive client sensitive needs and information
- Scanned and managed medication dispensing processes to ensure accuracy and compliance with regulations.
- Insurance processing
- Proficient in PDX and Easyfill software
- Multitasking 4-5 stations at a time
Professional Pet Groomer
Pet Grooming by Rachel
01.1998 - 01.2008
- Performed pet intake to gain necessary information concerning pets health, behaviors, potential allergies and other details to provide complete records on clients
- Extensive knowledge of protocols of grooming all breeds styles domestic and AKC show.
- Managed and balanced budgets
- Managed inventory, stocked and rotated to prevent expiration of perishable goods
- Scheduled grooming appointments and promotional deals with other businesses
- Accounting, bookeeping, data entry etc
Tech Assistant/Boarding Manager
VCA East Anchorage Animal Hospital
01.1996 - 01.1998
- Scheduled clients and managed a staff of 8
- Assisted in MSDS policies and procedures
- Assisted techs and vets with assessing boarding of animals and compiling files on each one, food restrictions, allergies, and medical care as well as any other duties needed by the vet or tech
- Groomed boarded animals, cleaned and disinfected kennels, scheduled feedings, playtime, walks etc. daily
- Handled inventory ordering and stocking of supplies
- Laundered and disinfected pet toys
- Administered vaccinations and medications for pets
NOC Specialist I
AKUSA Federal Credit Union
02.2011 - 2017
- Analyzed data trends to identify areas for strategic initiatives, driving informed decision-making for all system performance, production workflow and work qualities within the network control operations department.
- Monitors communications network for all systems to include Tandem Systems and associated components, regional network switches, ATM's (Gasper), Kiosks, and WAN/LAN's, local, intra-state, and national and dispatches to appropriate vendors and or departments
- Informs Supervisor, of interruptions in production processing or network communications when they occur
- Prepares shift turnover logs and reports system changes or exceptions
- Operated associated equipment (printers, tape drives, etc.) by selecting an;d mounting correct form and computer tapes as required
- Maintained and updated production environment logs
- Provided after hours Help Desk support to all AKUSA departments and subsidiaries to assist in resolution of problems. Opened tickets in ServiceNow for problem resolution, tracking, escalation and follow-up of incidents
Education
Art
UAA
Anchorage01-1991
High School Diploma -
East Anchorage High School
Anchorage, AK07-1990
Skills
- Cleanliness and organization
- Patience and empathy
- Client relationship building
- Time management mastery
- Appointment scheduling
- Troubleshooting
- Project management
Timeline
Professional Pet Groomer
Countryside Animal Hospital
05.2022 - 02.2025
Pool Servicer
Darin Dashon Pools
03.2021 - 05.2022
Cashier and Sales Associate
Ace Hardware
05.2019 - 05.2021
IM Problem Resolution/IM Tech Support Analyst
AKUSA Federal Credit Union
09.2016 - 07.2017
NOC Specialist I
AKUSA Federal Credit Union
02.2011 - 2017
Pharmacy Technician
Fred Myers
05.2009 - 01.2011
Professional Pet Groomer
Pet Grooming by Rachel
01.1998 - 01.2008
Tech Assistant/Boarding Manager
VCA East Anchorage Animal Hospital
01.1996 - 01.1998
Art
UAA
High School Diploma -
East Anchorage High School
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