Rachel Carson
Chicago,IL
Summary
Dynamic professional adept at cross-functional communication, team collaboration and training and achieving team goals. Skilled in managing customer relationships and driving process improvements to boost customer satisfaction.
Overview
14
14
years of professional experience
Work History
Implementation Project Consultant
TMC, a Division of C.H. Robinson
09.2020 - 06.2023
- Managed technical integration and system setup for TMC implementation projects from conception to Go-Live and support.
- Led the onboarding process for new customers, ensuring smooth integration of systems and alignment with customer requirements.
- Documented customer requirements, identified system gaps and recommended enhancements to meet customer expectations.
- Facilitated project meetings with internal and external stakeholders, effectively managing communication and project progress.
- Collaborated closely with TMC Project Manager and IT teams to ensure successful project execution adherence to deliverable dates.
- Led the design of future state solutions based on customer requirements.
Logistics Lead
TMC, a Division of C.H. Robinson
01.2016 - 09.2020
- Led the coordination of transportation arrangements by overseeing customer load boards and managing critical information flow within the Transportation Management System.
- Directed the maintenance and monitoring of team mailboxes to ensure effective communication and timely task execution.
- Oversaw exception management, leveraging relationship-building and in-depth knowledge to resolve deviations from established processes.
- Led the documentation and organization of standards operating procedure, driving improvements in operational efficiency.
- Guided customer interactions, proactively facilitating calls and updates to anticipate needs and deliver timely solutions.
Cooperative Assistant
Consumers Energy
05.2015 - 01.2016
- Assisted in the development of Quality Assurance “In-Process Control and Verification”, the focus of this process
was to validate adherence to standards in the field and to identify root causes of issues through the use of disciplined problem solving. - Coordinated the Quality Assurance Auditors oversight for the 2015 and 2016 Auditing Season.
- Responsible for ensuring accuracy of timesheet and cost center reporting, validity of weekly reports and generating the weekly schedule for 11 Auditors.
Sales Associate
DSW Shoe Warehouse
09.2014 - 04.2015
- Delegated responsibilities to colleagues to ensure that merchandise is well organized and attractively displayed for maximum sales potential.
- Trained new workers on store policies and procedures. Inform and instruct them on the DSW department organization and assist them in creating and executing merchandise displays.
- Awarded Sales Associate of the Month January 2015 for outstanding salesmanship and attitude.
Server
Milford House Bar & Grill
08.2009 - 04.2014
- Regularly assisted a large volume of restaurant patrons. Created long lasting relationships with regular customers.
- Assisted in planning and executing seasonal events such as street fairs and local festivals. Contributed to the design and creation of local advertisements and special events.
- Trained incoming staff on procedures.
Education
BBA - Marketing
Western Michigan University
Kalamazoo, MI05.2015
Skills
- Customer Relationship Management
- Customer Onboarding and Experience Management
- Project Management
- Process Improvement
- Logistics
- Team Collaboration
- Time Management
- Training and Knowledge Transfer
Timeline
Implementation Project Consultant
TMC, a Division of C.H. Robinson
09.2020 - 06.2023
Logistics Lead
TMC, a Division of C.H. Robinson
01.2016 - 09.2020
Cooperative Assistant
Consumers Energy
05.2015 - 01.2016
Sales Associate
DSW Shoe Warehouse
09.2014 - 04.2015
Server
Milford House Bar & Grill
08.2009 - 04.2014
BBA - Marketing
Western Michigan University
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