Rachel Casey
Garden City,MI
Summary
Reliable and detail oriented receptionist with over 10 years of experience in dental office setting. Skilled in patient scheduling, insurance verification, billing, and office organization. Recognized for strong communication skills, adaptability and ability to learn new systems. Seeking an administrative position where I can grow and contribute.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Dr. Daniel Lipnik DDS
Livonia, Michigan
05.2026 - 09.2026
- Greeted patients professionally, checked them in, and addressed inquiries to enhance patient experience.
- Handled phone calls and emails to provide information, ensuring clear communication with patients.
- Collected patient information and verified insurance details to streamline billing processes.
- Scheduled patient appointments for dental services.
- Checked out patients and processed payments efficiently.
- Assisted with end-of-day reporting by printing receipts and statements.
Administrative Assistant
Livonia Family Smiles
Livonia, Michigan
10.2025 - 03.2026
- Assure smooth patient arrival and departure by managing check-in and check-out processes.
- Managed insurance verification processes to confirm patient coverage and streamline check-in.
- Scheduled appointments and organized daily office schedules to enhance workflow efficiency.
- Answering multi-line phones and responding to patient inquiries.
- Presenting treatment plans and taking patient payments.
- Maintain accuracy in records and office communications.
- Ran end-of-day reports, printed receipts, and statements to maintain accurate financial records.
Receptionist/ Insurance Specialist
Sachs Family Dentistry
Dearborn, Michigan
06.2019 - 09.2025
- Managed insurance verification and billing processes to ensure accurate patient coverage.
- Resolved insurance denials to maintain patient coverage and streamline claims..
- Greet patients and manage check in/check out process.
- Schedule appointments and organize daily office schedules.
- Answering multi-line phones and responding to patient inquiries.
- Maintain accuracy in records and office communications.
- Generated end-of-day reports, printed receipts, and prepared financial statements for review.
Education
High School Diploma -
Garden City High School
Garden City, Mi06-1985
Skills
- Patient service
- Appointment scheduling
- Claims processing
- Problem solving
- Multi-line phone operation
- Insurance verification
- Patient billing
- Financial reporting
Timeline
Administrative Assistant
Dr. Daniel Lipnik DDS
05.2026 - 09.2026
Administrative Assistant
Livonia Family Smiles
10.2025 - 03.2026
Receptionist/ Insurance Specialist
Sachs Family Dentistry
06.2019 - 09.2025
High School Diploma -
Garden City High School