Rachel Cassidy
Ocean Park,WA
Summary
Seasoned healthcare management professional with a proven track record at Ocean Beach Hospital and Medical Clinics, enhancing operational efficiency and patient outcomes through adept project management and relationship building. Spearheaded innovative community programs, achieving a 97% satisfaction rate and recognized with the WSHA Quality Award in 2023 for excellence in diabetes care. Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Manager, Specialty Programs and Community Outreach
Ocean Beach Hospital and Medical Clinics (OBHMC)
Iwaco, WA
08.2022 - Current
- Leader for Infection Prevention, Employee Health, Nutrition, Education, and Community Events and Programs at Ocean Beach Health.
- Enhanced departmental reliability and growth using A3 and Value Stream Mapping methodologies.
- Conducted formal 1:1 sessions and staff meetings to coach the team on addressing operational issues.
- Secured and sustained financial support and program accreditation for community education classes in areas like Diabetes Education, Chronic Disease Management, and Falls Prevention.
- Received a 97% 'highly satisfied' rating in community surveys.
- Facilitated advancements in annual wellness visits, post-discharge visits, and diabetic care, boosting efficiency and outcomes.
- Recognized with the WSHA Quality Award in 2023 for excellence in diabetes care.
Interim Clinic Manager
Ocean Beach Hospital and Medical Clinics (OBHMC)
Iwaco, WA
05.2024 - 10.2024
- Coordinated operations across three clinic locations for 12 providers, 16 clinical support staff, and 11 receptionists.
- Oversaw recruitment of new personnel for the clinic, conducting interviews and making hiring decisions.
- Developed and implemented policies and procedures to comply with healthcare regulations.
- Implemented policy changes and communicated information and procedures through organizational staff meetings.
- Achieved deficiency-free outcome during CMS inspection process.
Senior Continuous Improvement Specialist
Portland General Electric
Portland, OR
10.2021 - 07.2022
- Implemented strategies for fostering continuous improvement through effective readiness huddles and problem-solving activities at the Port Westward facility.
- Achieved PROSCI certification and oversaw Change Management processes for a $3 million software implementation.
Clinic Manager, Inpatient and Transitional Services
Vancouver Clinic
Vancouver, WA
08.2020 - 10.2021
- Managed a team of healthcare professionals for five departments: Palliative Medicine, Transitional Care, Hospitalists, Skilled Nursing, and Mental Health.
- Managed processes for hiring new staff members, conducting trainings, and performing evaluations.
- Created and oversaw budgets totaling $2 million annually, ensuring alignment with performance targets.
- Implemented multi-disciplinary panel reviews to streamline care coordination, achieving a cost savings of approximately $250,000 annually.
- Implemented patient satisfaction initiatives to improve service quality and address grievances.
- Led quality improvement projects to enhance clinical outcomes and patient experiences.
Program Manager, Primary Care
Vancouver Clinic
Vancouver, WA
11.2015 - 08.2020
- Program manager for the development of new service lines, such as lung cancer screening, non-chemo infusion, centralized medication refills, and integrated design plans for new construction.
- Successfully implemented a tiered huddle system that connected 80 geographically dispersed departments to share and address safety, quality, and delivery risks, and needs.
- Reshaped the primary care model of care from solo physician practices to team-based medicine. Outcomes included reduced provider fatigue and burnout, a 12% increase in productivity, 100% timely note closure, improved clinic measures, and improved staff engagement.
- Utilized project management tools and methodologies to track program progress, identify variances, and implement corrective actions as necessary.
- Participated actively in brainstorming sessions focused on improving existing processes or creating innovative approaches for delivering services more efficiently.
- Guided executives and senior managers in kaizen events, change management, A3 problem solving, and KPI reviews.
Program Manager, Quality Realization
PeaceHealth
Vancouver, WA
05.2015 - 11.2015
- Facilitated system-wide coordination of quality improvement for diabetes care, walk-in clinic services, and injection administration.
Education
Master’s Certificate - Gerontology
Master’s of Science - Business
Skills
- Project management
- Relationship building
- Healthcare administration
- Change management
- Special event planning
- Training and development
Certification
- Certified Rural Health Clinic Professional, CRHCP
- Professional in Change Management, PROSCI
- Professional in Healthcare Quality, NAHQ
- Project Management Professional, PMI
- Lean Six Sigma Black Belt (ASQ certified)
Accomplishments
- Coauthor of the book, The Rabbit in the Back Yard, One Family's Faith Journey Through Cancer
Languages
French
Limited
References
References available upon request.
Interests
Running
Piano
Reading
Work Preference
Work Type
Full TimeImportant To Me
Company CultureCareer advancementTeam Building / Company RetreatsWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Interim Clinic Manager - Ocean Beach Hospital and Medical Clinics (OBHMC)
05.2024 - 10.2024
Manager, Specialty Programs and Community Outreach - Ocean Beach Hospital and Medical Clinics (OBHMC)
08.2022 - Current
Senior Continuous Improvement Specialist - Portland General Electric
10.2021 - 07.2022
Clinic Manager, Inpatient and Transitional Services - Vancouver Clinic
08.2020 - 10.2021
Program Manager, Primary Care - Vancouver Clinic
11.2015 - 08.2020
Program Manager, Quality Realization - PeaceHealth
05.2015 - 11.2015
- Certified Rural Health Clinic Professional, CRHCP
- Professional in Change Management, PROSCI
- Professional in Healthcare Quality, NAHQ
- Project Management Professional, PMI
- Lean Six Sigma Black Belt (ASQ certified)
Portland State University - Master’s Certificate, Gerontology
Central Michigan University - Master’s of Science, Business