Rachel Casatleberry
Prescott Valley,Arizona
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
28
28
years of professional experience
Work History
Branch Manager
JPMorgan Chase Bank N.A.
Chino Valley, AZ
08.2011 - Current
- Actively identify, coach, develop, motivate and support employees so that they can provide superior customer service to every customer
- Create strong partnerships and work with branch partners, including Financial Advisor, Home Lending Advisor and Business Relationship Banker to grow deposits and investments
- Leverage and understand th generated Branch Scorecard to identify drivers and strategies to be successful
- Promote a strong control environment to evaluate, manage and conduct new and existing business by adhering to risk/control expectations procedures/processes
Store Manager
Dillard's Department Stores
Prescott, AZ
09.2005 - 05.2011
- Interviewed, hired and trained new employees in sales, customer service, safety, and company policies/procedures
- Developed work schedules for Management, Customer Service and Support Staff based on corporate and customer expectations
- Created performance metrics and wrote performance evaluations for Management and staff of over 100
- Analyzed historical sales data and created a financial model that forecasted future sales projections into more realistic monthly and annual sales goals
Operations Manager
Dillard's Department Stores
Prescott, AZ
03.2002 - 09.2005
Sales Manager
Dillard's Department Stores
Flagstaff, AZ
07.1998 - 03.2002
Casino Marketing Databaase Supervisor
Circus Circus Reno
Reno, NV
12.1995 - 07.1998
- Segmented database and ensured the right offers were sent to the appropriate customer segments based on levels of "play"
- Coordinated with Graphics, Mail Room, Accounting, Food and Beverage and Hotel Marketing teams to build offers and track theoretical win
Sales Associate, Sales Auditor and Sales Manager
Dillard's Department Stores
Flagstaff, AZ
10.1993 - 12.1995
Education
Bachelor of Science - Marketing
Northern Arizona University
Flagstaff, AZ12.1992
Skills
- Management of Financial Resources
- Sales Support
- Account Reviews
- Problem Anticipation and Resolution
- Proactive and Focused
- Adaptable to Changing Conditions
- Operational Reporting
- Prioritizing and Planning
- Coaching and Mentoring
- Regulatory Compliance
- Attention to Detail
- Training and Development
Timeline
Branch Manager
JPMorgan Chase Bank N.A.
08.2011 - Current
Store Manager
Dillard's Department Stores
09.2005 - 05.2011
Operations Manager
Dillard's Department Stores
03.2002 - 09.2005
Sales Manager
Dillard's Department Stores
07.1998 - 03.2002
Casino Marketing Databaase Supervisor
Circus Circus Reno
12.1995 - 07.1998
Sales Associate, Sales Auditor and Sales Manager
Dillard's Department Stores
10.1993 - 12.1995
Bachelor of Science - Marketing
Northern Arizona University
Similar Profiles
Mikaela UntalanMikaela Untalan
Senior Assistant Supervisor – APAC & EMEA at JPMorgan Chase Bank, N.A.Senior Assistant Supervisor – APAC & EMEA at JPMorgan Chase Bank, N.A.
Margaret BaezMargaret Baez
Private Client Banker at JPMorgan Chase Bank, N.A.Private Client Banker at JPMorgan Chase Bank, N.A.
Dee' WilliamsDee' Williams
Quality Specialist Lll at JPMorgan Chase Bank N.AQuality Specialist Lll at JPMorgan Chase Bank N.A
Ryan VowellRyan Vowell
Private Client Banker at JPMorgan Chase Bank, N.A.Private Client Banker at JPMorgan Chase Bank, N.A.
STEPHANIE NOLASCOSTEPHANIE NOLASCO
Customer Service Representative at American Roofing SupplyCustomer Service Representative at American Roofing Supply