RACHEL CATANIA
Peoria,US
Summary
Dedicated professional offering experience contributing to team success. Friendly, outgoing and reliable professional in restaurant industry with background in cooking and management responsibilities. Passionate about maximizing kitchen productivity. Expertise in staff training, team leadership, and performance management. Employs a visionary approach to enhance operational efficiency and customer satisfaction through strategic planning and innovative problem-solving. Dedicated to fostering a collaborative work environment that promotes excellence and drives revenue growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Executive Kitchen Manager
Mission BBQ
Surprise, Arizona
04.2025 - 11.2025
- Managed kitchen operations and ensured compliance with food safety standards.
- Oversaw staff training and development to enhance culinary skills.
- Developed menu items in collaboration with culinary team for seasonal offerings.
- Coordinated inventory management and ordering of kitchen supplies and ingredients.
- Implemented efficient workflow processes to optimize kitchen productivity.
- Enforced quality control measures for food preparation and presentation standards.
- Led team meetings to discuss performance, goals, and operational improvements.
- Fostered a positive work environment through effective communication and teamwork.
- Trained employees on cooking techniques, safety standards and performance strategies.
- Worked with vendors to establish strong relationships and maintain proper inventory supplies.
- Implemented surface and equipment schedules and standards to maintain clean, neat and sanitized kitchen.
- Coordinated catering orders with outside vendors when necessary while managing costs effectively.
- Ensured compliance with all health department regulations and sanitation standards.
- Scheduled employees based on operational needs while adhering to applicable labor laws.
- Inspected work areas periodically to identify potential safety issues or sanitation violations.
- Planned special events in coordination with front-of-house staff while ensuring timely delivery of high-quality cuisine.
- Conducted performance reviews for kitchen staff members to assess their progress against job objectives.
- Created standardized recipes for all dishes served at the restaurant including accurate ingredient lists and detailed preparation instructions.
- Monitored labor costs associated with kitchen operations and made adjustments as needed to maintain budget goals.
- Managed the ordering of all kitchen supplies and maintained par levels for each item.
- Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
- Maintained accurate and up-to-date inventory records.
- Reviewed invoices for accuracy prior to payment processing.
Shift Lead
Troon Blackstone Country Club
Peoria, US
07.2021 - 04.2025
- Trained and mentored team members on club policies and procedures.
- Supervised daily operations and ensured adherence to service standards.
- Managed inventory and ordered supplies to maintain operational efficiency.
- Addressed guest inquiries and resolved issues to enhance customer satisfaction.
- Implemented training programs for new hires to improve service delivery.
- Provided exceptional customer service and assistance during dining experiences.
- Managed table settings, ensuring cleanliness and readiness for guests.
- Collaborated with kitchen staff to facilitate timely food delivery.
- Maintained knowledge of menu items to answer guest inquiries effectively.
- Trained new servers on restaurant procedures and service standards.
- Resolved guest complaints promptly to enhance dining satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Assistant
Quantum Health Consulting
Peoria, US
01.2017 - 11.2024
- Scheduling appointments with practitioner.
- Learning homeopathic approaches and medicinals.
- Learning how a RIFE machine works and logistics.
- Learning traditional Chinese medicine techniques, lymphatic massages and Gua sha practices.
- Learning about energy medicine including Europes Healy Device.
- Kinesiology mastered.
- Emotion Code Body Code Novice by Dr. Nelson DC.
- Essential oil guru of 10 years.
- Studied The Animal Desk Reference (ADR) written by Holistic Veterinarian Melissa Shelton DVM.
District Manager/Store Manager
Brothers Pizza
Glendale, US
12.2015 - 06.2021
Shift Leader
The Phoenician, A Luxury Collection Resort
Scottsdale, US
05.2018 - 01.2019
- Supervised daily operations in high-end dining settings at a luxury resort.
- Trained and mentored staff to enhance service quality and teamwork.
- Managed inventory and ordered supplies to ensure seamless service delivery.
- Resolved guest inquiries and complaints with professionalism and care.
- Coordinated staff schedules to optimize coverage during peak hours.
- Enforced health and safety standards to maintain a safe environment for guests.
- Collaborated with management to implement new service initiatives and protocols.
- Conducted performance evaluations to support staff development and retention.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Checked orders for quality and completeness.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Monitored employee performance to ensure compliance with company policies and procedures.
Assistant Manager
Char
Peoria, US
01.2015 - 01.2016
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals, resulting in fast efficient employees.
- Trained and mentored over 20 new personnel hired to fulfill various roles.
- Monitored day-to-day activities employees, noting areas needing improvement and implementing plans for rectification.
- Appropriately allocated resources, budgets, inventories, training support and team building materials to increase overall productivity.
- Communicated value and position to sales team and developed tools to support selling process.
- Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
- Supervised and led employees to high performance levels in cross-functional matrix management structure.
- Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from the customers order, protecting company reputation and loyal client base.
- Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics and developing and optimizing informative content.
Education
Molecular Biochemistry
Glendale Community College
Glendale, AZSkills
- Team Leadership
- Staff Training
- Performance Management
- Inventory Management
- Budgeting
- Customer Service
- Sales
- Conflict Management
- Food safety compliance
- Allergen awareness
- Vendor relations
- Waste reduction
- Food presentation
- Scheduling and rostering
- Safe food handling
- Culinary techniques
- Health and safety regulations
- Kitchen operations
- Verbal and written communication
- Nutritional advice
- Sanitation
- Menu development
- Health inspections
Certification
- CPR Certified
- INFANT CPR Certified
- AED Certified
- First Aid Certified
References
Debbie Brenner, Quantum Health Consulting, debbie@quantumhealthconsulting.com, 6236702050
Languages
- English
- Spanish
Timeline
Executive Kitchen Manager
Mission BBQ
04.2025 - 11.2025
Shift Lead
Troon Blackstone Country Club
07.2021 - 04.2025
Shift Leader
The Phoenician, A Luxury Collection Resort
05.2018 - 01.2019
Assistant
Quantum Health Consulting
01.2017 - 11.2024
District Manager/Store Manager
Brothers Pizza
12.2015 - 06.2021
Assistant Manager
Char
01.2015 - 01.2016
Molecular Biochemistry
Glendale Community College