Rachel Catherine Saconi
Paso Robles,CA
Summary
Cal Poly psychology graduate with direct experience supporting individuals in crisis through Central Coast Hotline of San Luis Obispo, seeking to further contribute to the services of Transitions-Mental Health Association while progressing toward a Master's degree and LMFT licensure.
Overview
6
6
years of professional experience
1
1
Certificate
Work History
Crisis Line Specialist,
Central Coast Hotline
08.2023 - Current
- Offer empathetic support to individuals in a mental health crisis
- Provide community resources to callers and their loved ones
- Triage between callers and mobile crisis teams and/or law enforcement, as well as coordinating with referrals and resources
- Collaboration with fellow volunteers and staff to ensure effective responses to emergency situations
- Utilize crisis intervention techniques to de-escalate high risk situations, including safety planning and strategizing coping skills to the caller's needs
- Assessment of caller’s mental health status through identification of risk factors
Concierge,
The Piccolo Hotel
10.2023 - Current
- Make guest’s reservations through Opera Hospitality System and assigned rooms to guests according to their desired room type
- Assist guests with securing local dining and wine tasting reservations
- Guest outreach and communication via email pertaining to dining and winery recommendations
- Providing high-quality and positive guest relations through the use of attentive listening, empathy, and collaborative problem-solving
Front Desk Agent,
Allegretto Vineyard Resort
03.2022 - 06.2024
- Made guest’s reservations through RoomMaster’s Hospitality System and assigned rooms to guests according to their desired room type
- Facilitated positive relations with colleagues by practicing helpful and open communication
- Provided efficient and high-quality customer service through the use of active listening skills, empathy, and collaborative problem-solving
- Delegated multiple tasks among colleagues in a quick-paced environment
Front Desk Agent,
La Bellasera Hotel
09.2019 - 03.2022
- Made guest’s reservations through Oracle’s Opera PMS Hospitality System and assigned rooms to guests according to their desired room type
- Promoted positive guest relations with all guests and patrons by engaging with them, listening attentively to their needs, and promoting empathy to a guest’s concerns and/or grievances
- Multi-tasked in a fast paced environment while maintaining high quality customer service as expected from a four star boutique hotel
Education
Bachelor of Science - Psychology
California Polytechnic State University
San Luis Obispo, CA06.2023
Associate of Liberal Arts - Psychology
Cuesta College
San Luis Obispo, CA05.2020
High School Diploma -
Paso Robles High School
Paso Robles, CA06.2016
Skills
- Computer: Microsoft Office, Word, Excel, Outlook, Teams, Powerpoint; Zoom Workplace; IBM SPSS Statistics
- Professional: Experience in Crisis Deescalation and Suicide Prevention; Knowledge of Suicide Risk Assessment Procedures; Knowledge of Community Resources and Referrals Collaborative problem-solving; Collaborative leadership; Project Management; Group Presentation
- Interpersonal: Critical thinker; Effective Communicator; Ambitious; Empathetic; Active listener; Non-judgemental; Adaptable; Trauma Informed
Certification
Mandated Reporter Certificate (2023)
CPR & First Aid Certificate (2025)
Timeline
Concierge,
The Piccolo Hotel
10.2023 - Current
Crisis Line Specialist,
Central Coast Hotline
08.2023 - Current
Front Desk Agent,
Allegretto Vineyard Resort
03.2022 - 06.2024
Front Desk Agent,
La Bellasera Hotel
09.2019 - 03.2022
Bachelor of Science - Psychology
California Polytechnic State University
Associate of Liberal Arts - Psychology
Cuesta College
High School Diploma -
Paso Robles High School
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