Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rachel Cederholm

Fond Du Lac

Summary

Proven office management expertise and a strong healthcare background define my tenure at Maury Family Dental and Children's Hospital. Care Professional with commitment to high standards and results, bringing valuable experience in client support and issue resolution. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and have a strong passion for growth and efficiency to meet company needs and increase service value. Have also grown a strong love of being around kids and working in pediatrics.


Overview

6
6
years of professional experience
1
1
Certification

Work History

Nutritional Care Respresentative

Childrens Hospital of Wisconsin
04.2024 - Current
  • Documented activities and progress in electronic medical record per defined policy and procedures.
  • Assisted in completing and maintaining care management contracts during and after patient's hospitalization.
  • Contributed to team success by consistently achieving performance goals and adhering to established service standards within the role of Care Representative.
  • Delivered exceptional customer support through effective problem-solving and conflict resolution.

Dental Assistant/Receptionist

Maury Family Dental
06.2023 - 08.2023
  • Assisted dentists in providing quality dental care to patients, including taking and developing x-rays, charting teeth, preparing materials, and cleaning instruments.
  • Sterilized and disinfected instruments and treatment rooms.
  • Maintained a clean work area by sterilizing instruments after each use and disposing of contaminated materials properly.
  • Demonstrated excellent customer service skills by greeting patients warmly and responding quickly to their needs.
  • Set up dental instruments and supplies in alignment with dentist preferences.
  • Provided support to other staff members as needed during busy times at the clinic.
  • Developed positive relationships with patients and colleagues.

Bartender

The Waters
06.2022 - 08.2023
  • Developed strong working relationships with customers and staff.
  • Efficiently managed multiple tasks simultaneously while maintaining a professional demeanor.
  • Kept bar organized and clean during busy hours.
  • Handled cash drawer accurately throughout shift including opening and closing out register each day.
  • Demonstrated excellent customer service skills by efficiently responding to requests in a timely manner.
  • Completed POS transactions, returning currency, coin, and payment cards to patrons.
  • Maintained an organized and clean work environment, ensuring all customer areas were properly stocked with supplies.

Waitress Trainee

Alaroma
06.2019 - 08.2022
  • Followed company policies and procedures while performing job duties.
  • Took initiative by anticipating customer needs before being asked for assistance.
  • Learned proper food handling and sanitation procedures for safety and health regulations compliance.
  • Developed strong customer service skills by consistently providing positive experiences to guests.
  • Adapted quickly to changing order requests or special dietary needs of customers.
  • Responded professionally to customer complaints in a polite manner.
  • Utilized point-of-sale system to process payments from customers.
  • Communicated effectively with co-workers in order to provide seamless service experience.
  • Demonstrated ability to multi-task efficiently in a fast-paced environment.

Education

Associate in Science -

Milwaukee Area Technical College
05.2025

Bachelor of Science in (B.S.) - Biomedical Science

Marquette University
Milwaukee, WI

Associate of Science - Diagnostic Medical Sonography

MPTC
Fond Du Lac, WI
05-2027

Skills

  • Data entry
  • Relationship building
  • Healthcare background
  • Friendly and outgoing
  • Skilled in service industry
  • Microsoft office
  • HIPAA compliance
  • Verbal and written communication
  • Electronic health records
  • Medical terminology

Certification

CNA

Timeline

Nutritional Care Respresentative

Childrens Hospital of Wisconsin
04.2024 - Current

Dental Assistant/Receptionist

Maury Family Dental
06.2023 - 08.2023

Bartender

The Waters
06.2022 - 08.2023

Waitress Trainee

Alaroma
06.2019 - 08.2022

Bachelor of Science in (B.S.) - Biomedical Science

Marquette University

Associate in Science -

Milwaukee Area Technical College

Associate of Science - Diagnostic Medical Sonography

MPTC

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