Summary
Overview
Work History
Education
Skills
References
Work Availability
Quote
Timeline
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Rachel Chaconas

Vancouver,WA

Summary

Hardworking and reliable with strong ability in communications and collaboration. Offering efficacy, dependability and compassion. Highly organized, proactive with team-oriented/go-getter, mentality.

Overview

11
11
years of professional experience

Work History

Maintenance Administrator

Hawthorn Retirement Group LLC
Vancouver, WA
08.2021 - Current
  • Managed schedule of repairs to guarantee arrival of parts, equipment and resources needed to satisfy job requirements.
  • Developed healthy, productive relationships with team members to create constructive working environment.
  • Prioritized safety at work by following rules and procedures.
  • Monitored and maintained HVAC systems performing preventive services and routine tasks like replacing filters.
  • Organized audits of tools and materials to identify sourcing requirements.
  • Created library of bills, invoices and project outlines to track ongoing maintenance progress.
  • Promptly responded to plumbing repair needs to avoid water-damaged property.
  • Identified and resolved HVAC failures to restore comfort during extreme weather.
  • Filled out work orders, repair logs and maintenance plans to document work completed.
  • Reported project progress, site problems and labor status to supervisors.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Determined schedules, sequences and assignments for work activities, based on priority, quantity of equipment and personnel skill.
  • Coordinated efficient maintenance schedules to keep systems running at peak levels.
  • Communicated with distributors to acquire necessary equipment for projects.
  • Maintained optimal supply levels to meet expected demands without overreaching budget targets.

Education & Membership Coordinator

CCAR
Vancouver, WA
01.2020 - Current
  • Welcomed both new and existing members to organization by delivering kind greeting upon entrance.
  • Promoted effective issue resolution regarding employees or members through active listening and dynamic communication skills.
  • Maximized customer satisfaction by handling most of the customer emails and telephone interactions each day.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Kept detailed records of customer accounts, including completion of educational courses, application submissions and personal/business contact information.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Kept detailed records of customer accounts, including actions taken and issues resolved.

Branch Office Coordinator

RMLS
PORTLAND/VANCOUVER, WA/OR
01.2018 - 12.2019
  • Automated office operations, managing client correspondence, record tracking and data communications in database and case management software.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Offered exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
  • Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Cultivated professional relationships with guests through active response and dedicated assistance, improving customer retention.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Provided excellent service and attention to members when face-to-face or through phone conversations.
  • Contributed to development, planning and completion of project initiatives.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our benefits and services.
  • Answered numerous calls per hour to assist with customer questions and concerns.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Responded quickly to inquiries made online, by phone or email.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Explained and pointed out proper details to members including a step by step demo and breakdown of how to use their new membership and how to access all of their benefits.
  • Delivered key administrative support to coworkers, taking on additional tasks during peak times.

Store Manager

Teavana
Vancouver, WA
01.2016 - 12.2017
  • Oversaw merchandising and displays, signage, decorations and cleaning to maintain safety and readiness for customers.
  • Coached and empowered employees by creating and sharing motivational vision plans.
  • Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits.
  • Interviewed, hired, supervised and trained 8 employees and instituted mentoring program to develop skills, leadership and employee excellence.
  • Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
  • Trained employees on store security, monetary procedures and customer service expectations.
  • Resolved customer problems by investigating issues, answering questions and building rapport.

Receptionist

Nova Terra Appraisal Group
Escondido, CA
01.2013 - 09.2015
  • Answered and directed incoming calls using multi-line telephone system.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Rendered information to callers and drafted office emails.

Education

High School Diploma -

Escondido Charter High School
Escondido, CA
06.2015

Skills

  • Reliable
  • Issue handling
  • Office Management
  • Call routing
  • Administrative skills
  • Customer assistance and interaction
  • Data entry
  • Customer relations
  • Invoicing and billing
  • Team Work
  • Tenacious
  • Resoultion

References

Available Upon Request

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

I find that the harder I work, the more luck I seem to have.
Thomas Jefferson

Timeline

Maintenance Administrator

Hawthorn Retirement Group LLC
08.2021 - Current

Education & Membership Coordinator

CCAR
01.2020 - Current

Branch Office Coordinator

RMLS
01.2018 - 12.2019

Store Manager

Teavana
01.2016 - 12.2017

Receptionist

Nova Terra Appraisal Group
01.2013 - 09.2015

High School Diploma -

Escondido Charter High School

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Rachel Chaconas