Rachel Chanin

Work History

PA/House Manager

Private

12.2021 - Current

Manage and assist with ongoing operations, working efficiently and productively with various staff, vendors to ensure smooth household operations.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Work with business office submitting bills and other paperwork, recognizing discrepancies and promptly addressing for resolution.
Demonstrate patience, respect, friendliness, and willingness to help wherever needed. Work well in team setting, providing support and guidance. Developed and maintained courteous and effective working relationships, including neighboring homes.
Proven ability to develop and implement creative solutions to complex problems.
Coordinate frequent family and guest requests and arrangements.
Set up schedule to maintain stringent organization of household items.
Maintain all of household inventories including specialized gift purchases, personal requests and errands, maintenance of specialized items, ordering, and multitude of miscellaneous requests.
Assist with maintenance and organization of second out-of-state home.

PA/House Manager Assistant

Private

09.2020 - 12.2021

Self-motivated, with strong sense of personal responsibility.
Developed and maintained courteous and effective working relationships.
Assisted with strengthening communication skills through regular weekly meetings.
Demonstrated high level of initiative and creativity while tackling difficult tasks.
Worked flexible hours across night, weekend, and holiday shifts.
Paid attention to detail while completing assignments.
Applied effective time management techniques to meet tight deadlines.
Managed time efficiently in order to complete all tasks within deadlines.
Assisted with day-to-day operations, working efficiently and productively with team members.
Excellent communication skills, both verbal and written.
Demonstrated respect, friendliness and willingness to help wherever needed.
Delivered services to customer locations within specific timeframes.

Customer Experience/Sales

NORDSTROM

03.2020 - 01.2021

Addressed customer needs to foster positive experiences by actively listening reading both verbal and nonverbal cues.
Handled returns or exchanges efficiently while adhering strictly to company guidelines and procedures.
Taking ownership of customer's issue through follow up.
Performing random acts of kindness for customers and receiving several recognition of appreciation acknowledgements resulting in promotion to sales floor.
Worked with team to replenish product and esthetically merchandise department.
Utilized effective time management strategies during peak hours, ensuring prompt attention for each individual shopper.
Utilized customer feedback to improve services and apply best practices.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Exceeded personal sales with sales of over $250,000 for time worked.
Actively engaged with customers and showcasing genuine passion for products offered.
Maintained up-to-date knowledge of store sales, payment policies and security standards.

Customer Service/Sales

WILLIAMS SONOMA

01.2019 - 01.2020

Fostered top-quality service delivery by answering questions and solving problems related to product information, pricing and order fulfillment.
Provided exceptional services and pleasant shopping experiences to retail customers.
Demonstrated flexibility in adapting to fluctuating workloads, taking on additional responsibilities when needed without compromising quality of service.
Contributed to positive team atmosphere by actively supporting colleagues during peak times or absences.
Exercised leadership capabilities by successfully motivating and inspiring others.
Promoted new products and services to existing customers, boosting overall sales 85%.

Concierge Desk / Event Supervisor

UNIVERSITY OF SOUTHERN CALIFORNIA

01.2009 - 01.2019

Upheld Health Center policies and procedures by providing high level of customer service leadership.
Managed daily operations of the Concierge Desk.
Supervised federally funded Student-Worker Program which included the hiring, onboarding requirements, scheduling, supervision, and retrenchment of students.
Wrote and updated the Facilities Operations Manual which included Policy and Procedures guidelines and training metrics for student worker employees, such as job descriptions, HIPAA laws, regulations, etc.
Scheduled and oversaw event calendar hosting 10 plus meeting per week for departments, students, and faculty coordinating with outside visitors and vendors as needed.
Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Created in-house aesthetics (weekly flower arrangements and festive decor)contributing to the successful execution of memorable occasions.
Worked flexible hours across night, Sunday, and holiday shifts.

Personal Assistant to CEO

PROFESSIONAL SECURITY CONSULTANTS

01.2007 - 01.2009

Handled and prioritized 100% confidential and sensitive information with discretion and tact.
Organized and coordinated conferences and monthly meetings.
Booked travel by coordinating and reserving transportation and lodging.
Supported business and hospitality needs of corporate partners and staff during meetings and company events.
Promoted team productivity by keeping supplies organized and well-stocked.
Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Participated in organizational events as needed, showcasing professionalism while promoting company values.
Facilitated a well-organized office environment by maintaining filing systems and overseeing office supply inventory management.
Demonstrated respect, friendliness and willingness to help wherever needed.

Executive Assistant to CEO

CENTURY CITY DOCTORS HOSPITAL

02.2004 - 01.2006

Managed executive calendars, scheduling approx. 20 weekly meetings and appointments , and coordinated travel arrangements
Streamlined executive communication by managing CEO''s email inbox and drafting professional correspondence on behalf.
Screened personal and business calls and directed to appropriate party.
Acted as liaison between CEO and medical staff, fostering open line of communication that addressed concerns in timely manner.
Facilitated training and onboarding for incoming office office staff.
Updated and maintained confidential databases and records.
Played key role in addressing and relaying employee concerns with tact, professionalism, and empathy under guidance of CEO.
Created and managed office systems to efficiently deal with documentation.
Coordinated events and worked on ad hoc projects.
Aided in recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.

Summary

Overview

Work History

PA/House Manager

PA/House Manager Assistant

Customer Experience/Sales

Customer Service/Sales

Concierge Desk / Event Supervisor

Personal Assistant to CEO

Executive Assistant to CEO

Education

Associate of Arts - Public Relations

Bachelor of Arts - Social Science

Skills

Websites

Timeline

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