Rachel Childs
Arlington,VA
Summary
Dynamic and results-oriented professional with a proven track record in all academic and professional roles. Previous experiences have honed skills in program development, project management, streamlining processes, and effective communication. Have demonstrated expertise in research and data analysis, and significantly contributed to project successes, demonstrating a commitment to excellence and continuous improvement.
Overview
5
5
years of professional experience
Work History
Library Aide
City of Alexandria, VA
Alexandria, VA
10.2023 - Current
- Answered patron questions in-person or by phone regarding library services and resources.
- Assisted patrons with printing and copying according to personalized requirements.
- Facilitated successful library events such as author visits, book clubs, and workshops by providing logistical support and promoting attendance.
- Assisted librarians with collection development by providing input on popular titles, community interests, or material gaps.
- Provided essential clerical support through tasks such as data entry, filing, and updating patron records.
- Organized collection with over 36,000 books and periodicals to check out.
Peer Mentor
Christopher Newport University
Newport News, VA
09.2022 - 05.2023
- Counseled 15 students per semester individually to overcome academic and personal obstacles.
- Promoted sense of belonging among peers by fostering inclusive atmosphere while honoring confidentiality within mentoring program's activities and discussions.
- Assisted in creation of individualized learning plans for each mentee, addressing their specific needs and goals.
- Encouraged mentees to develop strong decision-making and problem-solving skills.
- Increased retention rates by identifying at-risk students early on and providing necessary resources for success.
Research Apprentice
Christopher Newport University
Newport News, VA
04.2022 - 05.2023
- Worked under guidance of experienced professional to learn trade best practices and techniques.
- Supported research efforts by providing timely data analysis, interpretation, and presentation of findings to project clients.
- Performed accurate quantitative analysis of targeted data research, collection, and report preparation for 3 year-long projects.
- Assisted with problem-solving efforts on challenging projects, developing critical thinking abilities.
- Completed assigned tasks efficiently and accurately, contributing to overall project success.
- Prioritized and accomplished multiple tasks within established timeframes.
Team Leader Manager
Chick-fil-A
Midlothian, VA
12.2019 - 07.2021
- Managed daily operations to ensure high level of efficiency, consistency, and quality in both food and service, including over 25 staff members, 1,000 customers, and 50 customer calls.
- Reconciled cash and credit card transactions to maintain accurate records.
- Led employee relations through effective communication, coaching, training, and development.
- Drove performance of over 25 staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Evaluated effectiveness of training programs, making adjustments as needed to continuously improve outcomes.
Education
Bachelor of Arts - Psychology
Christopher Newport University
Newport News, VA05.2023
Skills
- Social science research and data collection
- Database navigation and research
- Detail-oriented Excel and SPSS quantitative and qualitative data analysis
- Program and event signage creation
- Front desk operations
- Operations management
- Project management
- Advanced Google and Microsoft suites knowledge
- Teamwork and Collaboration
- Excellent written and verbal communication
- Organization and prioritization
- Customer service
Timeline
Library Aide
City of Alexandria, VA
10.2023 - Current
Peer Mentor
Christopher Newport University
09.2022 - 05.2023
Research Apprentice
Christopher Newport University
04.2022 - 05.2023
Team Leader Manager
Chick-fil-A
12.2019 - 07.2021
Bachelor of Arts - Psychology
Christopher Newport University
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