Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Christensen

New York,NY

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

3
3
years of professional experience

Work History

Customer Care Representative

Transworld Systems Inc.
, NY
03.2024 - Current
  • Answered customer inquiries over the phone and via email.
  • Participated in team meetings to discuss strategies for improving customer satisfaction levels.
  • Maintained high satisfaction score by consistently resolving first-call issues.
  • Managed customer accounts using Salesforce and a company css
  • Maintained existing software systems by identifying and correcting software defects.
  • Provided technical support to customers regarding product usage, troubleshooting issues, and general account maintenance.
  • Managed accounts receivable activities including collections and dispute resolution.
  • Maintained commercial and residential account transactions

Residential Aide

Acacia Network
New York, New York
10.2023 - 03.2024
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Assisted medical staff with various tasks such as taking vital signs or setting up equipment for treatments.
  • Provided emotional support and encouragement to residents facing physical or mental challenges.

Luxury Pool Attendant

URBN playground
New York, NY
04.2022 - 05.2023
  • Assisted swimmers with pool rules and regulations.
  • Conducted daily maintenance of the pool such as cleaning, skimming, and testing water chemistry.
  • Handled guest inquiries and resolved issues related to pool services and amenities.
  • Promoted recreational programs such as swim lessons, aqua aerobics, and other aquatic activities.

Education

Bachelor of Arts - Business

ASA College
Brooklyn, NY
07-2022

Skills

  • Call logging
  • Billing coordination
  • Custom order management
  • Email correspondence
  • Customer relations

Timeline

Customer Care Representative

Transworld Systems Inc.
03.2024 - Current

Residential Aide

Acacia Network
10.2023 - 03.2024

Luxury Pool Attendant

URBN playground
04.2022 - 05.2023

Bachelor of Arts - Business

ASA College
Rachel Christensen