Rachel Christophe
Savannah,GA
Summary
Focused customer service professional with 15 years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems.
Overview
12
12
years of professional experience
Work History
Client Service Supervisor
Vector Security
Remote
08.2021 - Current
- Assisted in improving department client grievance reports by 23% during my tenure
- Handled administrative procedures to meet objectives set by boards of directors or senior management
- Worked effectively as the team leader in a fast-paced, high volume work environment
- Mastered the navigation of Salesforce and trained all new department agents on company CRM database
Customer Service Supervisor
VXI Global Solutions
Remote
03.2018 - 07.2021
- Established positive rapport with customers, managers, and customer service team members to maintain a positive and successful work environment
- Handled all escalated calls for the department via phone, email, and web chat
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction
- Assessed team member performances by delivering one-on-one coaching to promote better service
- Received certifications and gained experience navigating Windows Operating System and Windows-based programs such as Microsoft Excel, Word, Outlook, SharePoint, Teams, and Project.
Customer Service Department Lead
World Financial
Remote
02.2012 - 03.2018
- Operated CRM system and Microsoft Office tools while assisting 30+ customers a day
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day
- .
- Established performance expectations for my fellow team associates and reviewed their performance
- Held the responsibility of uniformly enforcing policies and procedures among associates
Education
Bachelor's in Business Management -
Strayer University
06.2019
Skills
- Well-Trained in Salesforce
- 75 WPM typing speed
- Customer Service
- Call Documentation
- CRM Software
- Microsoft Office, Excel, Powerpoint
- Google Suite
- Training & Development
- Conflict Resolution
- Strong leadership
- Account Updates
- Customer Relations
- Training and mentoring
- Research and due diligence
- Schedule Management
- Problem-solving abilities
- Excellent Communication
Timeline
Client Service Supervisor
Vector Security
08.2021 - Current
Customer Service Supervisor
VXI Global Solutions
03.2018 - 07.2021
Customer Service Department Lead
World Financial
02.2012 - 03.2018
Bachelor's in Business Management -
Strayer University