Taylor Gowens
Fort Worth
Summary
Professional client services leader with strong background in managing and optimizing client relationships. Adept at team collaboration, problem-solving, and achieving results in fast-paced environments. Skilled in customer relationship management, team leadership, and process improvement. Dependable and adaptable with focus on delivering high-quality outcomes.
Overview
8
8
years of professional experience
Work History
Client Service Supervisor
Connect Pediatrics
06.2024 - Current
- Manage the full onboarding process, including documentation, compliance verification, and case placement, ensuring fast and seamless nurse starts.
- Lead high-volume nursing recruitment through proactive outreach, managing both cold and warm leads to maintain a strong, consistent candidate pipeline for pediatric home-health cases.
- Oversee and optimize complex nursing schedules, quickly resolving staffing changes to protect continuity of patient care.
- Utilize Excel daily to track staffing metrics, performance data, and scheduling; source, screen, and engage nursing talent through Indeed and other recruiting tools.
- Recognized as the Top-Producing Client Service Supervisor of 2025, outperforming department peers in recruitment performance and case coverage.
Guest Services Team Lead and Social Media Operator
Novak Hair Studios
06.2021 - 06.2023
- Responsible for greeting & directing clients; providing scheduling, booking, and concierge services to 80+ independent businesses; assisting in flexible workflow solutions in high volume luxury salon environment (4-6k clients on site monthly)
- Maintain over 70 different schedules, including booking appointments, handling payments, and planning for future services.
- Operate social media marketing, online booking and promotions.
- Assisted in leading a small team to maintain proper workflow for both clients and employees.
Lift Operator / Guest Services
Vail Resorts
11.2020 - 05.2021
- Responsible for the safe, friendly and efficient travel of guests and fellow teammates on the mountain. Worked daily with hundreds of guests.
- Learned to properly run multiple types of ski lift operating systems.
Manager
Dyno-Rock Indoor Climbing Center
03.2019 - 04.2020
- Key holder responsible for opening and closing duties; maintained employee schedules, oversaw customer service, built relationships with local businesses, and maintained a clean, safe, and pleasant environment. Promoted, booked, and organized group events.
- Created a fitness program directed at bringing in new members/clientele.
- Fixed scheduling issues to maintain more consistency for employees.
Head Porter, Valet
Toyota of Olympia
10.2017 - 02.2019
- Responsible for positive customer first impression of dealership experience; directed clientele to relevant service teams in order to maintain appropriate work flow; supervised five other porters, delegated tasks with priority on expediting processes in express bay. Fulfilled daily preparation and closing duties for the service bay. Responsible for checking vehicle alignment.
- Selected among peers for head porter position,
- Increased workflow, from processing on average 125 vehicles daily, to 175 vehicles daily.
Education
Associates degree - Business Management And Information Technology
Tarrant County Community College
Arlington, TX12.2022
Skills
- Excellent communication
- Training and mentoring
- Customer relations
- Team building
- Schedule management
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Effective communication
Timeline
Client Service Supervisor
Connect Pediatrics
06.2024 - Current
Guest Services Team Lead and Social Media Operator
Novak Hair Studios
06.2021 - 06.2023
Lift Operator / Guest Services
Vail Resorts
11.2020 - 05.2021
Manager
Dyno-Rock Indoor Climbing Center
03.2019 - 04.2020
Head Porter, Valet
Toyota of Olympia
10.2017 - 02.2019
Associates degree - Business Management And Information Technology
Tarrant County Community College