Arelis Pomales
New York,NY
Summary
Experienced healthcare and client service professional with 19+ years in hospital supervision and 18 years in call center operations. Skilled in patient care coordination, team leadership, and workflow management. Adept at optimizing efficiency in high-volume environments while ensuring top-tier patient experiences. Bilingual in English and Spanish with strong expertise in office administration, medical terminology, and customer service.
Overview
21
21
years of professional experience
Work History
Client Service Supervisor
VERG Brooklyn
10.2006 - Current
- Oversee front-desk and call center operations, managing high volumes of patient inquiries and service coordination
- Supervise and train staff, enhancing workflow efficiency and patient satisfaction
- Manage patient registration, appointment scheduling, and payment processing in accordance with hospital policies
- Monitor team performance, providing coaching and feedback to maintain exceptional service standards
Legal Receptionist
Silberberg & Kirschner LLP
04.2004 - 01.2006
- Delivered outstanding client service at the front desk and via call center operations
- Managed a high-volume switchboard, ensuring efficient call routing and professional communication
- Organized and prepared legal documents while maintaining confidentiality and accuracy
Education
AAS - Office Technology
Monroe College
01.2006
Skills
- Call Center & Customer Service Operations
- Patient-Centered Service & Flow Management
- Staff Supervision & Training
- Medical Terminology & Office Administration
- Proficiency in Office 365 & Data Entry
- Excellent Communication & Interpersonal Skills
Timeline
Client Service Supervisor
VERG Brooklyn
10.2006 - Current
Legal Receptionist
Silberberg & Kirschner LLP
04.2004 - 01.2006
AAS - Office Technology
Monroe College
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