Rae-Anna Brown
Belton,TX
Summary
Friendly and enthusiastic worker with 7 years of experience in customer service. Able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. Highly organized and efficient in managing all customer needs. Committed to maximizing satisfaction and promoting loyalty with top-notch service!
Overview
9
9
years of professional experience
1
1
Certification
Work History
Client Service Supervisor
Aveanna Healthcare
2024.04 - Current
- Supervised client services team, ensuring high-quality patient care and support delivery.
- Developed training programs enhancing staff competencies in service excellence and compliance standards.
- Implemented process improvements, increasing operational efficiency in client onboarding procedures.
- Collaborated with healthcare providers to resolve client issues and ensure satisfaction.
- Led regular team meetings to discuss performance metrics, share best practices, and foster collaboration.
- Mentored new supervisors on effective client engagement strategies and conflict resolution techniques.
BOH Team Member
Pet Paradise Resort
2023.08 - Current
- As a back of house pet resort associate, I am responsible for ensuring the comfort and well-being of all animals in our care. That includes feeding, grooming, exercising, and providing affection to pets, as well as cleaning and maintaining their living quarters. I may also assist with administrative tasks such as scheduling appointments, answering phones, and processing payments. Strong communication skills, a love for animals, and the ability to work independently are essential for this role.
Production Control
Tesla
2022.10 - 2023.08
- As a material handler at Tesla, my responsibilities included managing inventory, organizing materials, and ensuring timely delivery of parts to production lines. I was responsible for maintaining accurate records of stock levels, inspecting incoming materials for quality, and collaborating with other team members to optimize workflow. Attention to detail, strong communication skills, and the ability to work in a fast-paced environment are essential for this role.
Data Entry Clerk
McLane Company
2021.07 - 2022.10
- Provide administrative and clerical support to Capstone site management and corporate office. Perform data entry of daily information into Capstone systems. Prepare and make bank deposits. Prepare shipments to corporate office and receive and distribute return communications.
Togo Server
Texas Roadhouse
2020.11 - 2021.07
- My role as a to-go server I Managed to-go orders at Texas Roadhouse, ensuring accurate preparation and delivery of food and beverages. Excelled in customer service and thrived in a fast-paced setting. Proficient with POS systems for order processing and payment transactions. Maintained responsibility for closing financials, inventory restocking, and cleanliness standards.
Crew Member
McDonald's
2017.04 - 2019.11
- In my role as a McDonald's employee, I effectively greeted customers, processed orders through the POS system, and handled payment transactions with accuracy. Additionally, I prepared coffee and slushes, maintained cleanliness in the dining area, play areas, and restrooms, and ensured a safe environment for children to dine and play. I also assisted in training new staff members to uphold the high standards of the establishment.
Education
High School Diploma - undefined
Pennsylvania
Scranton, PA12.2019
Skills
Kitchen cleanliness and organization Food handling and sanitization Food service standards Active Learning Active Listening Speaking English Language Coordination Social Perceptiveness Reading Comprehension Some management
Customer service
Analysis skills
Materials handling (2 years)
Sales
Communication skills
Clerical experience
POS
Management (1 year)
Schedule management
Team building
Certification
Food Handler Certification
Timeline
Client Service Supervisor
Aveanna Healthcare
2024.04 - Current
BOH Team Member
Pet Paradise Resort
2023.08 - Current
Production Control
Tesla
2022.10 - 2023.08
Data Entry Clerk
McLane Company
2021.07 - 2022.10
Togo Server
Texas Roadhouse
2020.11 - 2021.07
Crew Member
McDonald's
2017.04 - 2019.11
High School Diploma - undefined
Pennsylvania