Rachel Cloran
Fort Myers,FL
Summary
Dynamic leader with a proven track record at The Juice Pod, excelling in customer service and team leadership. Elevated customer satisfaction and team performance through effective staff training and development. Skilled in staff management and CRM, adept at fostering customer relationships and enhancing team agility. Achieved significant improvements without exceeding a numerical mention, showcasing complex problem-solving and decision-making abilities.
Overview
4
4
years of professional experience
Work History
Manager
The Juice Pod
05.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Food Preparation Worker
The Juice Pod
05.2022 - 05.2024
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Organized and re-stocked various stations and self-service items.
- Made food according to standard recipes with requested changes for customer satisfaction.
Food Preparation Worker
The Juice Pod
12.2022 - 02.2024
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Organized and re-stocked various stations and self-service items.
- Made food according to standard recipes with requested changes for customer satisfaction.
Take-Out Server/Restaurant Hostess
Pica's Restaurant
09.2020 - 12.2022
- Managed high-volume orders with strong multitasking skills, maintaining accuracy and timeliness.
- Handled high-stress situations calmly, addressing multiple tasks simultaneously while prioritizing accordingly.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Collaborated with kitchen staff to ensure accurate preparation of menu items for take-out orders.
Hostess
Anthony's Sea Isle
05.2021 - 09.2021
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
High School Diploma -
Sacred Heart Academy
Bryn Mawr, PA06-2022
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Complex Problem-solving
- Staff training and development
- Staff management
- Customer relationship management (CRM)
- Shift scheduling
- Schedule preparation
Timeline
Manager
The Juice Pod
05.2024 - Current
Food Preparation Worker
The Juice Pod
12.2022 - 02.2024
Food Preparation Worker
The Juice Pod
05.2022 - 05.2024
Hostess
Anthony's Sea Isle
05.2021 - 09.2021
Take-Out Server/Restaurant Hostess
Pica's Restaurant
09.2020 - 12.2022
High School Diploma -
Sacred Heart Academy
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