Summary
Overview
Work History
Education
Skills
Awards
Publications
Training
Timeline
Generic

Rachel Coles

Makawao

Summary

Dedicated healthcare professional adept at coordinating training, paperwork, and specific community-based resources. Exceptional communication and planning abilities with an organized and thorough nature.

Overview

31
31
years of professional experience

Work History

Care Coordinator

Maui Family Guidance Center
11.2019 - Current
  • Company Overview: Child and Adolescent Mental Health Division, Hawaii Department of Health
  • Coordinated mental health services for eligible families and children, and managed cases.
  • Supervisor: Lillian Asuncion, 808-243-1281

Volunteer-Women Helping Women Board Member

Women Helping Women
04.2019 - Current
  • Board President: July 2024-Current.
  • Board Vice-President: July 2023-2024
  • Presided over board meetings and conducted board business to address organizational objectives.
  • Collaborated with other board members to oversee programs and initiatives to advance organizational mission.
  • Served as advocate and ambassador for organization by engaging partnerships to advance mission.
  • Established and maintained strong relationships with strategic partners.
  • Conducted fundraising for performance of organization mission.
  • Performed grant-required evaluations of executive director.

Maui County Health Volunteer

District Health Office
04.2020 - Current
  • Company Overview: Hawaii Department of Health
  • Designed a study, created a database, and analyzed suicide and attempted suicide cases for prevention, with other members of the Prevent Suicide Maui County Task Force.
  • Participated in epidemiological investigations and vector control for dengue, chikungunya, and zika virus with the Hawaii Department of Health. Interview people for disease histories.
  • Investigated and monitored COVID cases, identified and monitored case contacts.
  • Assisted in shelter coordination and logistics during Lahaina wildfire.
  • Conducted mental health checks during Lahaina wildfire response
  • Conducted community trainings on PPE for re-entry into homes in the burn zone.
  • Conducted check-in with and follow-up of residents who had re-entered burn zone.

Intensive Case Coordinator

Maui AIDS Foundation
11.2018 - 11.2019
  • Managed and coordinated care for individuals with high acuity cases.
  • Re-engaged individuals in care who had fallen out of care.
  • Supervisor: Amanda Ribao (currently at different organization), 808-268-6062.

Social Worker-Case Manager/HSP III

Child Welfare Services
04.2017 - 11.2018
  • Managed cases for families in foster custody, and family supervision, including assessment of child safety, documentation of findings for court, and provision of services for family strengthening and child safety.
  • Supervisor: Annie Reinecke (retired), 808-269-8922, areinecke@dhs.hawaii.gov.

Grant Manager

Maui County Farm Bureau
05.2016 - 04.2017
  • Wrote yearly grant for Farm Bureau and associated organizations.
  • Assisted associated organizations with other grant opportunities, when available.
  • Assisted associated organizations with reimbursement tracking and grant management.
  • Supervisor: Darren Strand, 808-357-5489

Program Evaluator

Colorado Department of Public Health and Environment
09.2011 - 01.2016
  • Company Overview: Emergency Preparedness and Response Section
  • Compiled county work plans for the federal Public Health Emergency Preparedness (PHEP) and Hospital Preparedness (HPP) grants.
  • Compiled evaluation and measurement portions of PHEP and HPP grant applications.
  • Compiled PHEP and HPP grant reports to the Centers for Disease Control.
  • Conducted needs assessment, and created measurement and quality improvement tools for internal programs, and local partners of the Office of Emergency Preparedness and Response (OEPR), for strategic planning objectives and program outcomes.
  • Monitored public health preparedness contracts for counties in the northeast region of Colorado, and acted as regional point of contact and technical assistant on contracts and grants.
  • Created and provided measurement training and tools for the office, including process mapping and logic modeling.
  • Facilitated and trained community groups to build resilience and acquire skills needed in emergencies.
  • Trained interns in study design.
  • Assessed community needs in disasters.
  • Conducted training needs assessment and gap analysis for OEPR office and partners of OEPR.
  • Served as duty officer for the Colorado Department of Public Health and Environment emergency spill reporting line.
  • Acted as Emergency Support Function #8 (Public Health) liaison at the State Emergency Operations Center during the 2013 flooding, wildfires, and other incidents involving large-scale disaster response in Colorado.
  • Acted as Department Operations Center liaison at the Colorado Department of Public Health and Environment, during various incidents involving large-scale response in Colorado.
  • Acted as office liaison to the Department Quality Improvement Council.
  • Assisted in creation and presentation of population inclusion mapping tool for emergency management, recognized by the Federal Emergency Management Agency.
  • Supervisor: Korey Bell (720) 635-3153

Program Evaluator

Colorado Foundation for Medical Care (now Telligen)
06.2011 - 09.2011
  • Provided customer service and assessment to hospital contacts in setting up process and outcome evaluation for Medicare to aid in reduction of relapses and re-entry of patients into hospital care.
  • Provided progress reports to federal grantors on hospitals.
  • Assisted in writing and editing grant applications.
  • Supervisor: Kim Irby (303) 695-3300

Community Outreach Coordinator

Colorado Department of Public Health and Environment
05.2004 - 06.2011
  • Company Overview: Emergency Preparedness and Response Section
  • Recruited communities, and organized community preparedness and response for disasters among diverse populations.
  • Compiled and managed community-based organization contracts.
  • Created and managed full-scale exercises and drills among diverse communities for emergency operations planning.
  • Worked with communities in identifying local community resources, such as faith-based consultants, drum groups, traditional practitioners to strengthen community emergency infrastructure.
  • Trained interns in community outreach.
  • Organized a language resource inventory for emergencies for populations with limited English proficiency (LEP).
  • Collaborated with migrant workers and local organizations to create health information pamphlets appropriate for people with limited English and literacy.
  • Acted as office liaison to the Limited English Proficiency council to address cultural competence in policies and strategic plans.
  • Assisted in writing of ASTHO (Association of State and Territorial Health Officials) draft guidance on At-Risk Populations and Pandemic Influenza, as expert panelist and consultant.
  • Reviewed draft standards for cultural competence by the Joint Commission (JCO), for evaluating hospitals for accreditation, in collaboration with the Colorado Hospital Association.
  • Reviewed requests for proposals for Office of Health Equity.
  • Assisted in designing program evaluation for emergency preparedness section.
  • Trained and supervised interns in data collection, entry, and analysis, and GIS for syndromic surveillance and Biowatch.
  • Conducted GIS/geospatial and statistical analysis for Emergency Preparedness and Response Section, and other sections upon request.
  • Performed GIS analysis for POD (point of dispensing) planning for local community POD sites.
  • Analyzed optimal routes for the dispensing of the Strategic National Stockpile.
  • Mapped West Nile Virus, disease data, and public response by calls to Poison Center.
  • Conducted disease surveillance and investigation, and syndromic surveillance for the Bioterrorism Surveillance and Epidemiology Unit, in collaboration with the Communicable Disease Section.
  • Constructed databases for analysis and resource tracking, for Strategic National Stockpile and community outreach.
  • Designed and completed study on 1918 influenza pandemic death certificates for pandemic influenza planning in Colorado.
  • Supervisor: Curt Drennen (303) 910-7276

Program Evaluator

Colorado Department of Public Health and Environment
01.2002 - 05.2004
  • Company Overview: STD / HIV Section
  • Conducted ongoing process and outcome evaluation of HIV prevention contractors.
  • Provided customer service and technical assistance to HIV prevention contractors, and program managers in collecting data for process and outcome evaluation.
  • Compiled an Intervention Effectiveness Report and best practices to local providers for planning purposes. The report summarized and scored the most effective HIV prevention interventions to date.
  • Participated in HIV Health Information Task Force.
  • Collaborated with the community planning group Coloradans Working Together to research and implement needs assessments for people vulnerable to HIV.
  • Presented a poster on hepatitis C to National Hepatitis Coordinator's Conference in 2003.
  • Supervisor: George Ware, (303) 692-2762

Volunteer-Chairperson Cultural Fair

Highline Academy
08.2010 - 02.2015
  • Organized volunteers and families from diverse communities to work together and set up the school cultural fair which showcased families' ethnic background and culture.

Epidemiologist

Maricopa County Department of Public Health
10.1999 - 12.2001
  • Conducted enhanced and active syndromic surveillance, in collaboration with Arizona Department of Health Services and local providers, following the September 11th terrorist attacks.
  • Provided weekly influenza and syndrome reports to management.
  • Constructed a database for Maricopa County Tuberculosis Control Division.
  • Organized and presented influenza and tuberculosis surveillance data at quarterly state and county communicable disease meetings.
  • Conducted disease surveillance, investigation, and control, and public health recommendations.
  • Coordinated schools within Maricopa County to begin varicella surveillance in the 2001-02 school year.
  • Analyzed data from Hispanic health survey.
  • Analyzed data from immunization study and produced paper.
  • Supervisor: Sarah Santana (retired). I do not have current contact information.

Intern

Arizona Department of Health Services
12.1998 - 06.1999
  • Company Overview: Office of Infectious Diseases
  • Developed and conducted a study on the level of awareness about hepatitis C among a population of persons screened for the virus in Arizona.
  • Conducted additional analysis to identify any recurrent variables related to ethnic group, income, or education within the study population, where traditional public health education methods, or traditional public health resources might pose a barrier. This study facilitated the acquisition of federal funding for hepatitis C surveillance at the Arizona Department of Health Services.
  • Assisted in food-borne outbreak investigations.
  • Assisted with an employee influenza vaccination study.
  • Supervisor: Ken Komatsu, (602) 364-3587

Teaching Assistant for Tri-University Collaboration

University of Arizona
01.1999 - 05.1999
  • Prepared lessons for lectures twice a week.
  • Graded papers and tests.
  • Assisted students with study, and taught review sessions.
  • Supervisor: Pam Goslar, Ph.D. (Contact information changed, no longer have phone or email, last worked at St. Joseph's Hospital and Medical Center)

Teaching Assistant

Arizona State University
07.1998 - 12.1998
  • Prepared lessons for lectures twice a week.
  • Assisted in writing tests.
  • Graded papers and tests.
  • Assisted students with study, and taught review sessions.
  • Professor: Betsy Brandt Ph.D. 480-965-6213

Annotator

National Development and Research Institute
06.1994 - 05.1996
  • Annotated social science articles for national database for query and easy reference. Part-time.
  • Supervisor: J.B. O'Kane (Office was destroyed in 911, current contact information unknown.)

Museum Assistant

Long Island Children's Museum
06.1994 - 05.1996
  • Did demonstrations and taught museum display material for classes and individual children. Part-time.
  • Supervisor: Carol (Current contact information unknown.)

Education

Master of Arts - Medical Anthropology

Arizona State University
Phoenix, AZ
01.2000

Bachelor of Arts - Anthropology

Hofstra University
Hempstead, NY
01.1994

Skills

  • Case management-7 years
  • Disease case investigation-4 years
  • Child safety assessment-2 years
  • Community engagement-8 years
  • Statistics-5 years
  • HIPAA—20 years
  • GIS—4 years

Awards

In collaboration with co-workers, FEMA Promising Practices: 2015, Star Performer Awards: Multiple dates 2003-2015, St. Cajetan's Catholic Church Award of Recognition from community 2010, State Employee of the Year Award for Colorado Cross Disability Coalition 2009, Employee Diversity Advisory Committee Diversity Award 2009, Coloradans Working Together HIV Community Assistance Award 2003, Bioterrorism Above and Beyond Award 2004, Maricopa County Department of Public Health and Arizona Department of Health Services Syndromic Surveillance Award of Appreciation, Phi Beta Kappa Honor Society, 1994, Lambda Alpha (Anthropology) Honor Society, 1994

Publications

  • Paper in progress on Lahaina Re-Entry Training on PPE in Survivors, in collaboration with Hawaii Department of Public Health.
  • Presentation of Recommendations to Hawaii Police Department on Suicide Deaths.
  • Poster: Mapping Community Needs and Resources: Catalyze Planning, Partnerships and a Culture of Preparedness, National Association of County and City Health Officials (NACCHO) Conference April, 2015.
  • How Colorado Develops Preparedness With Diverse Populations, Emergency Management Magazine, July 14, 2011
  • SARS Surveillance Project accepted as paper in the MMWR: Reports from a National Conference, 2003, , Vol. 53, pp. 215-220.
  • Poster: Over-the-Counter Pharmaceutical Surveillance in Colorado. Colorado Public Health Association Conference, 2004.
  • Poster: SARS Surveillance Project: Internet-Enabled Multi-Region Surveillance for Rapidly Emerging Disease, National Syndromic Surveillance Conference, New York, October 20-24, 2003.
  • Poster: The Dissemination of Health Information: A Study of Hepatitis C Exposure in Arizona, Hepatitis C Coordinator’s Conference, San Antonio, Texas, January 27-30, 2003.
  • Intervention Effectiveness Report 2002, STD/HIV Section.
  • Influenza surveillance protocol report for Maricopa County Department of Public Health, 2001.
  • Abstract on Taking the Ouches out of Vaccinations: The Study of a Vapocoolant Spray in Public Health Childhood Immunization Clinics presented at the 34th National Immunization Conference, July 5-8, 2000. Authors: Marilyn Neibergal R.N., Rachael Bernstein MA, Chris Mahon R.N., Lawrence Sands D.O., MPH
  • Abstract on Self-Reported Chronic Diseases, Associated Risk Factors, and Access to Care in a Latino Population in Maricopa County, Arizona presented at the 15th National Conference on Chronic Disease Prevention and Control, Nov. 28-Dec. 1, 2000. Authors: Sarah Santana, Ph.D., Rachael Bernstein MA, Ashraf Lassee M.D., Ph.D.

Training

  • Emergency Case Management and Mental Health Response 11/24
  • Working with Communities Organizations in Disasters 12/24
  • Mental Health First Aid 6/23
  • Sex Trafficking Prevention 4/23
  • HIPPA 7/2025
  • Trauma-Informed Care 2016
  • Sex Trafficking 2017
  • Working with Sexual Assault Victims 3/2018
  • Motivational Interviewing 7/2016
  • Drug Testing 8/2018
  • Understanding Sexual Offenders 3/2018
  • Adverse Childhood Events: 4/2018
  • Moving from Conflict to Cooperation 4/2018
  • The Effects of Vicarious Trauma 2017
  • Disaster Psychology Field Response, 9/2015
  • Vaccine-Preventable Diseases Workshop: Date of Certificate 03/15/2000
  • 25th Annual Vector-Borne and Zoonotic Disease Conference: 4/10-12/2000
  • 1st Annual Bio-terrorism and Health Threats Conference
  • Bio-terrorism Workshop for Arizona Division of Emergency Management
  • Medical Response to Chemical Warfare and Terrorism 2000: Date of Certificate 12/7/2000
  • Biological Warfare and Terrorism: Medical Issues and Response: Date of Certificate 09/28/2000
  • Introduction to ArcView GIS: Date of Certificate 06/16/2000
  • Microsoft Access Design
  • Comprehensive Introduction to Effective STD/HIV Prevention Programs: Date of Certificate 4/22/2002-4/26/2002
  • Bridging Theory and Practice: Applying Behavioral Theory to STD/HIV Prevention: Date of Certificate 5/2/2002-5/3/2002
  • Cultural Competence Level I: Date of Certificate 4/10/2002
  • Cultural Competence Level III: Date of Certificate 4/19/2002
  • Cultural Competence Level II: Date of Certificate 6/19/2002
  • Social Networking: Date of Certificate 6/28/2002
  • Client Centered 1:1 Interventions: Date of Certificate 6/26/2002-6/27/2002
  • Concepts for HIV Prevention: Date of Certificate 6/25/2002
  • The Who, What, Where, and How of Mobilization: Date of Certificate 8/23/2002
  • Grant Writing: Date of Certificate 5/20/2002
  • Atlas TI training: Jan 13-14, 2003 No certificate
  • Microsoft Excel: Date of Certificate January 14, 2004
  • SAS software: self-taught
  • ArcGIS: GIS Applications for the Health Sciences Geog 5235: Spring semester 2004 CU Denver
  • Forensic Epidemiology August 2, 2004
  • Epi-In-Action, CDC, April 1-14, 2004
  • Environmental Modeling and Spatial Analysis: Geog 5080: Fall semester 2004 CU Denver
  • Leadership Training
  • SAS class from Colorado Department of Public Health and Environment: Teacher: Kathy James.
  • Introduction to Negotiation, Date of Certificate: February 2004
  • Introduction to Mediation, Date of Certificate: October 2005
  • Incident Command System 100, 200, 300, 700, 800: Periodic dates
  • Incident Command System Forms and Documents: Periodic dates
  • HAZMAT Awareness: Periodic Dates
  • Functional and Full-Scale exercises around mass vaccination and emergency response, 2004-2015
  • Grant Management: June 2013
  • Contract Monitoring: April 2014, November 2015
  • GIS and Public Health: June 2014
  • LEAN: May 2012
  • Scope of Work Writing: July 2015
  • Natural Hazards Research and Applications Workshop: July 2015
  • EICS Training and Exercise: August 2015
  • A3 Problem Solving: September 2015

Timeline

Maui County Health Volunteer

District Health Office
04.2020 - Current

Care Coordinator

Maui Family Guidance Center
11.2019 - Current

Volunteer-Women Helping Women Board Member

Women Helping Women
04.2019 - Current

Intensive Case Coordinator

Maui AIDS Foundation
11.2018 - 11.2019

Social Worker-Case Manager/HSP III

Child Welfare Services
04.2017 - 11.2018

Grant Manager

Maui County Farm Bureau
05.2016 - 04.2017

Program Evaluator

Colorado Department of Public Health and Environment
09.2011 - 01.2016

Program Evaluator

Colorado Foundation for Medical Care (now Telligen)
06.2011 - 09.2011

Volunteer-Chairperson Cultural Fair

Highline Academy
08.2010 - 02.2015

Community Outreach Coordinator

Colorado Department of Public Health and Environment
05.2004 - 06.2011

Program Evaluator

Colorado Department of Public Health and Environment
01.2002 - 05.2004

Epidemiologist

Maricopa County Department of Public Health
10.1999 - 12.2001

Teaching Assistant for Tri-University Collaboration

University of Arizona
01.1999 - 05.1999

Intern

Arizona Department of Health Services
12.1998 - 06.1999

Teaching Assistant

Arizona State University
07.1998 - 12.1998

Annotator

National Development and Research Institute
06.1994 - 05.1996

Museum Assistant

Long Island Children's Museum
06.1994 - 05.1996

Master of Arts - Medical Anthropology

Arizona State University

Bachelor of Arts - Anthropology

Hofstra University

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