Rachel Conception

• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Trained new personnel regarding company operations, policies and services.
• Cross-trained and backed up other customer service managers.

Manager over Salon and high end prestige brands.

• Managed aspects of network operations center (NOC) operations.
• Supervised warehouse operations by managing employees during shifts.
• Performed special service desk operations.
• Inspected contingency and mobility operations.
• Coordinated full sales operations within assigned region.
• Led unit in field exercises and operations.

• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Rotated merchandise and displays to feature new products and promotions.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.