Professional with 15 years of diverse customer service experience across multiple industries. Proven ability to multitask, communicate effectively, and attack challenging situations. Relocating back to Las Vegas after family passings, looking to reestablish life back home.
Overview
4
4
years of professional experience
Work History
Professional Driver
Uber And Lyft
Gilbert, AZ
06.2024 - 11.2025
Ensured vehicle cleanliness and organization to maximize passenger satisfaction.
Adapted routes swiftly based on real-time traffic conditions and passenger preferences.
Provided exceptional customer service throughout each ride.
Responded promptly to customer inquiries via phone or email.
Delivered packages, documents, or other items as required.
Revenue Auditor
Treasure Island Hotel & Casino
Las Vegas, NV
12.2023 - 05.2024
Met all responsibilities of an accounts receivable clerk, including creating a detailed sales report, maintaining accurate cash receipts.
Audit daily sales reports, verifying that cash, credit card, and other payment methods match point-of-sale (POS) system records.
Compile daily and monthly revenue reports for management, highlighting variances, trends, and potential issues.
Maintain accurate records of all audit findings, payment discrepancies, and adjustments for internal and external follow ups.
Anthem Health Guide ||
Elevance Health LLC
Las Vegas, NV
08.2022 - 07.2023
Guided clients in understanding healthcare options and benefits effectively.
Coordinated interdepartmental efforts to enhance communication and streamline processes.
Responded promptly to client inquiries, ensuring accuracy in information provided.
Assisted members with health plans, clarifying copays, deductibles, and coverage details.
Leasing Specialist
Thompson Michie Associates
Henderson, NV
06.2021 - 07.2022
Conducted property tours to showcase model units and secure leases for vacant apartments.
Prepared leasing documents for new move-ins and lease renewals.
Analyzed comparable properties to recommend increases in monthly renewal rents.
Monitored resident receivables and addressed delinquent accounts proactively.