Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Rachel Cortez Ramirez

Las Vegas

Summary

Professional with 15 years of diverse customer service experience across multiple industries. Proven ability to multitask, communicate effectively, and attack challenging situations. Relocating back to Las Vegas after family passings, looking to reestablish life back home.

Overview

4
4
years of professional experience

Work History

Professional Driver

Uber And Lyft
Gilbert, AZ
06.2024 - 11.2025
  • Ensured vehicle cleanliness and organization to maximize passenger satisfaction.
  • Adapted routes swiftly based on real-time traffic conditions and passenger preferences.
  • Provided exceptional customer service throughout each ride.
  • Responded promptly to customer inquiries via phone or email.
  • Delivered packages, documents, or other items as required.

Revenue Auditor

Treasure Island Hotel & Casino
Las Vegas, NV
12.2023 - 05.2024
  • Met all responsibilities of an accounts receivable clerk, including creating a detailed sales report, maintaining accurate cash receipts.
  • Audit daily sales reports, verifying that cash, credit card, and other payment methods match point-of-sale (POS) system records.
  • Compile daily and monthly revenue reports for management, highlighting variances, trends, and potential issues.
  • Maintain accurate records of all audit findings, payment discrepancies, and adjustments for internal and external follow ups.

Anthem Health Guide ||

Elevance Health LLC
Las Vegas, NV
08.2022 - 07.2023
  • Guided clients in understanding healthcare options and benefits effectively.
  • Coordinated interdepartmental efforts to enhance communication and streamline processes.
  • Responded promptly to client inquiries, ensuring accuracy in information provided.
  • Assisted members with health plans, clarifying copays, deductibles, and coverage details.

Leasing Specialist

Thompson Michie Associates
Henderson, NV
06.2021 - 07.2022
  • Conducted property tours to showcase model units and secure leases for vacant apartments.
  • Prepared leasing documents for new move-ins and lease renewals.
  • Analyzed comparable properties to recommend increases in monthly renewal rents.
  • Monitored resident receivables and addressed delinquent accounts proactively.
  • Organized resident events and quarterly.

Education

Bachelor of Arts - Deaf Studies

College of Southern Nevada
Las Vegas
2028

High School Diploma -

Nevada Virtual Academy
Las Vegas
05-2013

Skills

  • Customer service
  • Client relations
  • Time management
  • Database management
  • Problem solving
  • Analytical skills
  • Data entry
  • Communication skills
  • Attention to detail
  • Team collaboration
  • Multitasking efficiency
  • Task prioritization
  • Defensive driving
  • Traffic laws adherence
  • Passenger assistance
  • GPS navigation
  • Route planning
  • Adaptive driving
  • Cross-cultural sensitivity
  • Safe driving
  • Situational awareness
  • Clean driving record

Languages

Spanish
Limited Working

Timeline

Professional Driver

Uber And Lyft
06.2024 - 11.2025

Revenue Auditor

Treasure Island Hotel & Casino
12.2023 - 05.2024

Anthem Health Guide ||

Elevance Health LLC
08.2022 - 07.2023

Leasing Specialist

Thompson Michie Associates
06.2021 - 07.2022

Bachelor of Arts - Deaf Studies

College of Southern Nevada

High School Diploma -

Nevada Virtual Academy
Rachel Cortez Ramirez