Rachel Coulter
New Hebron,MS
Summary
- Certified Nursing Assistant with experience serving chronically ill patients, including assisting with daily living activities and household tasks. Patient and highly compassionate. Skilled at operating within long-term care environments or outpatient centers.
- Responsible professional with several years of experience in fast-paced service settings. Systematic about taking accurate orders, keeping customers happy and supporting team success. Quickly clears and resets tables, restocks supplies and cleans up spills.
- Hardworking with good customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
- Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
- Organized and detail-oriented individual with cash handling and customer service experience. Well-rounded customer service with strong communication skills and sales experience.
Overview
11
11
years of professional experience
Work History
Waitress
Popwell’s
Kokomo, Mississippi
02.2023 - 06.2023
- Responded to ad hoc cleaning duties at end of shift.
- Greeted customers and provided menus.
- Greeted customers, answered questions and recommended specials to increase profits.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Took orders for food and drinks and delivered them to guests.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Replenished beverages when necessary.
- Relayed orders to service bar and kitchen via point-of-sale register system.
CNA
ECF Nusing Home
Prentiss, MS
04.2018 - 12.2020
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Used mobility devices to transport patients.
- Observed and reported unusual symptoms and changes to charge nurse.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Cook/Server
Catfish Plus
Prentiss, MS
02.2017 - 10.2017
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Operated POS terminals to input orders, split bills and calculate totals.
- Provided exceptional service to high volume of daily customers.
- Stocked service areas with supplies during slow periods.
Cashier
Ramey's Marketplace
Prentiss, MS
03.2013 - 10.2017
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered customer questions and provided store information.
- Helped customers find specific products, answered questions and offered product advice.
- Trained new team members in cash register operation, stock procedures and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Learned roles of other departments to provide coverage and keep store operational.
- Verified customer age requirement for alcohol or tobacco purchases.
- Helped with purchases and signed customers up for rewards program.
Car Hopp
Sonics Drive In
Magee, MS
02.2013 - 03.2013
- Processed and completed cash transactions promptly, providing accurate change and order receipts.
- Inspected all orders prior to delivery, ensuring consistency in presentation and quality.
- Greeted and welcomed guests upon arrival, offering menu recommendations and efficiently placing orders.
- Balanced and delivered trays with food and beverage orders to customers while on roller skates, enhancing guest entertainment.
- Answered product and order questions accurately and professionally.
- Carried trays weighing up to [Number] pounds to correct cars.
- Completed orders by making specialty shakes and ice cream desserts.
Cashier/Cook
Big Daddy's BBQ
Prentiss, MS
07.2012 - 02.2013
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
Certificate of Completion - CNA
Pearl River Community College
11.2017
South Lamar High School
Millport, ALSkills
- Customer service
- Cash handling
- Conflict resolution
- Time management
- Team collaboration
- Communication skills
- Attention to detail
Timeline
Waitress
Popwell’s
02.2023 - 06.2023
CNA
ECF Nusing Home
04.2018 - 12.2020
Cook/Server
Catfish Plus
02.2017 - 10.2017
Cashier
Ramey's Marketplace
03.2013 - 10.2017
Car Hopp
Sonics Drive In
02.2013 - 03.2013
Cashier/Cook
Big Daddy's BBQ
07.2012 - 02.2013
Certificate of Completion - CNA
Pearl River Community College
South Lamar High School