Rachel Dalton
Kingsland,Ga
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Turner Brothers Heating And Air
01.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
CALL CENTER OPERATOR/Scheduling Coordinator
SONO BELLO
11.2018 - 06.2019
- To have a carrier that utilizes my people skills and organizational capabilities and provides growth and advancement opportunities
- Skills & Abilities
- 2 years of call center experience in the cosmetic surgical industry
- 4 years of retail experience in the hotel and hospitality industry
- 2 years retail sales experience in clothing and cosmetics
- Excellent interpersonal skills
- Experience, Completed the two-month training course
- Reached out to potential clients and arranged for appointments
- Assisted customers by answering questions and responding to inquiries.
FRONT DESK AGENT
MARRIOTT
02.2018 - 10.2018
- Provided one-on-one interface with hotel customers
- Arranged reservations and transfers
FRONT DESK AGENT/SUPERVISOR
HAMPTON INN AND SUITES
06.2016 - 10.2018
- Provided one-on-one interface with hotel customers
- Arranged reservations and transfers
- Training other front desk staff
- Ordering supplies
- Creating schedule
SALES ASSOCIATE
SPLENDID
02.2017 - 10.2017
- Worked with customers to provide information and support
SALES ASSOCIATE/STOCKING
LUSH
10.2016 - 01.2017
- Worked with customers to provide information and support
- Organizing shipments
- Arranging displays in store
Education
High School Diploma -
Menasha High School
Menasha, WINo Degree - Medical Office Assistance
Concorde Career Institute
Jacksonville, FLSkills
- Senior Leadership Support
- Microsoft Word
- Fleet Dispatching
- Report Preparation
- Customer Relations
- Order Fulfillment
- Closing Sales
- Lead Generation
- Reminder Calls
- Service Scheduling
- Daily Timekeeping
- Guest Satisfaction
- Office Management
Timeline
Customer Service Representative
Turner Brothers Heating And Air
01.2023 - Current
CALL CENTER OPERATOR/Scheduling Coordinator
SONO BELLO
11.2018 - 06.2019
FRONT DESK AGENT
MARRIOTT
02.2018 - 10.2018
SALES ASSOCIATE
SPLENDID
02.2017 - 10.2017
SALES ASSOCIATE/STOCKING
LUSH
10.2016 - 01.2017
FRONT DESK AGENT/SUPERVISOR
HAMPTON INN AND SUITES
06.2016 - 10.2018
High School Diploma -
Menasha High School
No Degree - Medical Office Assistance
Concorde Career Institute
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