Rachel Davis
Shepherdsville,KY
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
Work History
Account Manager | Multi-line
Jay Rainey State Farm
01.2021 - Current
- Increased client satisfaction by building strong relationships and addressing their insurance needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Sales Manager
Musselman Hotels
06.2013 - 12.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Contributed to annual budget planning by setting realistic sales targets based on historical data and market trends.
- Boosted revenue through upselling hotel services, amenities, and group offerings during the sales process.
- Created hotel awareness through social media campaigns.
- Streamlined communication between departments to ensure seamless event execution, resulting in positive client feedback.
- Partnered with other department heads in cross-functional initiatives aimed at enhancing the overall guest experience.
- Identified opportunities for growth by conducting market research and analyzing competitor strategies.
- Attended and participated in conferences and trade shows to generate new leads, network and drive business.
Education
Associate of Science - Hospitality And Tourism Management
Sullivan University
Louisville, KY03-2020
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Goals and performance
- Verbal and written communication
- Positive and upbeat
- Analytical problem solver
Timeline
Account Manager | Multi-line
Jay Rainey State Farm
01.2021 - Current
Sales Manager
Musselman Hotels
06.2013 - 12.2020
Associate of Science - Hospitality And Tourism Management
Sullivan University
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