Rachel Defibaugh
Glen Burnie,Maryland
Summary
Energetic and passionate sales professional with extensive experience working face to face with customers In a collaborative environment. Highly motivated and consistent in exceeding company goals and expectations.
Motivated Telemarketer highly successful at handling inbound and outbound sales calls using scripted communications. Learns systems and program details to resolve issues and offer best-in-class service.
Overview
16
16
years of professional experience
Work History
Phone Sales Representative
One Day Roofing
08.2022 - Current
- Completed daily cold calling and outreach to build sales pipeline.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Troubleshot problems for callers and helped independently resolve common issues.
- Followed up with customers to solicit further sales.
In-Home Sales Representative
Homefix Custom Remodeling
07.2021 - 08.2022
- Worked as a dedicated and accomplished Sales Representative to maintain the highest level of customer satisfaction -Conducted presentations about products to homeowners outlining optimal benefits and competitive advantages -Prepared and submitted all required sales documentation in a prompt and accurate manner -Developed customized sales techniques to successfully sell and upsell home improvement services
Service Manager
Hudson Coastal
06.2019 - 07.2021
- Orgaized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks, and upwelling food and beverages -Maintaining compliance with company policies and procedures for food safety, sanitation, and quality -Controlled labor hours and costs through hands on management and proactive changes
Event Coordinator
TPC Potomac At Avenel Farm
04.2017 - 06.2019
- Performed event coordination for large parties or gatherings -Managed event logistics and operations -Inspected event facilities to confirm conformance to customer requirements
Bar Manager
On The Border
09.2012 - 04.2017
- Merged productivity initiatives while complying with retaurant policies and procedures -Kept alcoholic beveraged well stocked and organized to meet expected demand -Took customer orders and capitalized on opportunities to upsell special beverage options
Bartender
On The Border
02.2008 - 09.2012
- Organized bar inventory and storage procedures to keep stock within optimal levels -Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
Education
Business
Anne Arundel Community College
General - General Education
Chapelgate Christian Academy
05.2005
Skills
- Closing In Home Sales Consultations
- Customer Relationship Building
- Outbound and Inbound Calls
- Closing Procedures
- Call Documentation Skills
- Call Center Operations
- Price Negotiation
Timeline
Phone Sales Representative
One Day Roofing
08.2022 - Current
In-Home Sales Representative
Homefix Custom Remodeling
07.2021 - 08.2022
Service Manager
Hudson Coastal
06.2019 - 07.2021
Event Coordinator
TPC Potomac At Avenel Farm
04.2017 - 06.2019
Bar Manager
On The Border
09.2012 - 04.2017
Bartender
On The Border
02.2008 - 09.2012
Business
Anne Arundel Community College
General - General Education
Chapelgate Christian Academy
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